Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blakeley Smith

Woodruff,SC

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Articularis Healthcare Rheumatology
Simpsonville, SC
09.2024 - 06.2025
  • Executed administrative tasks, including filing paperwork and answering phones efficiently.
  • Updated databases with current patient information to ensure accuracy.
  • Coordinated scheduling of patient appointments, both over the phone and in person, enhancing productivity.
  • Collaborated with patients and healthcare professionals to address patient needs effectively.
  • Processed referrals from primary care physicians to specialists for further evaluation.
  • Maintained compliance with HIPAA regulations while handling confidential patient information.
  • Greeted patients upon arrival and directed them to appropriate areas promptly.
  • Managed insurance verification, payment collection, and appointment scheduling as needed.

Patient Financial Services Representative

Pardee Hospital
Hendersonville, NC
07.2022 - 08.2024
  • Resolved patient billing inquiries and customer service issues through effective communication.
  • Processed payments accurately and efficiently within set timelines.
  • Maintained accuracy of patient accounts, including demographic, insurance, and financial data.
  • Identified discrepancies in patient account balances by reviewing daily reports.
  • Researched and responded to customer inquiries regarding billing statements and services rendered.
  • Ensured compliance with HIPAA regulations when managing confidential patient information.
  • Verified patient eligibility prior to appointment scheduling to streamline operations.
  • Supported colleagues during peak activity periods to enhance team performance.

Hotel Manager

Marriott
Asheville, NC
02.2021 - 07.2022
  • Developed and implemented comprehensive hotel policies and procedures for operational consistency.
  • Handled guest complaints professionally and efficiently.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Trained staff in customer service, safety, and hospitality-related topics to enhance guest satisfaction.
  • Prepared detailed reports on occupancy rates and profitability metrics for senior management review.
  • Negotiated vendor contracts for services like food supply and maintenance to ensure cost-efficiency.
  • Monitored inventory levels of supplies, ensuring adequate availability at all times.
  • Analyzed sales data to identify opportunities for pricing strategy improvements and promotions.
  • Managed budgeting processes, forecasting hotel revenues and expenses accurately.
  • Organized special events, ensuring seamless execution according to plan.
  • Handled administrative duties such as preparing payrolls and managing staff schedules.
  • Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.

Hotel Housekeeper Supervisor

Marriott
Shelby, NC
01.2018 - 02.2021
  • Monitored employee performance and assigned duties within hotel operations.
  • Assisted with laundry duties such as washing towels and sheets.
  • Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
  • Checked for damaged or missing items in each room.
  • Changed bed linens, made beds with fresh linens after guests checked out.
  • Inspected bathrooms for cleanliness and replenishment of supplies.
  • Responded promptly to guests' requests for extra supplies or other items.
  • Organized housekeeping carts with necessary supplies at the start of shift.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
  • Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
  • Guided and trained new housekeeping staff on cleaning protocols and hotel standards.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Conducted deep cleaning of rooms and bathrooms to enhance guest experience and maintain health standards.
  • Ensured prompt, courteous attention for guests throughout their stay.
  • Maintained quality control, hygiene, health, and safety standards.
  • Handled guest complaints professionally and efficiently, offering solutions when necessary.
  • Oversaw daily housekeeping operations to guarantee cleanliness of guest rooms and public areas.
  • Created a positive work environment through guidance, support, and recognition of staff efforts.
  • Negotiated vendor contracts for food supply and maintenance services, optimizing costs.
  • Prepared occupancy, revenue management, and profitability reports for senior management review.

Education

GED -

Isothermal Community College
NC
01-2015

Skills

  • Medical terminology and documentation
  • Customer service and support
  • Verbal and written communication
  • Conflict resolution strategies
  • Attention to detail
  • Microsoft Office proficiency
  • Organizational skills
  • Persuasive negotiation techniques
  • Issue research and analysis
  • Guest experience management
  • Sales strategies
  • Computer literacy
  • Schedule management and coordination
  • Patient scheduling and registration
  • Critical thinking abilities
  • Patient care and safety
  • Multitasking skills
  • Patient outreach and follow-up care
  • Records management and filing
  • HIPAA compliance expertise
  • Appointment scheduling efficiency
  • Cross-functional teamwork capabilities
  • Quality assurance practices
  • Office administration tasks
  • Strategic planning initiatives
  • Reliability and dedication in service delivery

Timeline

Patient Care Coordinator

Articularis Healthcare Rheumatology
09.2024 - 06.2025

Patient Financial Services Representative

Pardee Hospital
07.2022 - 08.2024

Hotel Manager

Marriott
02.2021 - 07.2022

Hotel Housekeeper Supervisor

Marriott
01.2018 - 02.2021

GED -

Isothermal Community College

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