Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Blakely Baldwin

Sevierville,TN

Summary

Driven Quality Assurance Analyst with a proven track record at Cellular Sales Verizon, enhancing product quality and team performance through expert mentoring and robust quality processes. Excelled in fostering client relationships and exceeding sales targets through effective communication and critical thinking. Demonstrated excellence in data analysis and collaboration, contributing to significant project advancements and continuous improvement initiatives.

Overview

8
8
years of professional experience

Work History

Quality Assurance Analyst

Cellular Sales Verizon
08.2022 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Fixed identified issues to improve workflows.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.

Outbound Sales Representative

Cellular Sales Verizon
01.2020 - 08.2022
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • Cultivated strong relationships with clients, fostering loyalty and repeat business.

Receptionist

Walters State Community College Expo Center
01.2016 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with payroll
  • Assisted manager with random duties

Education

Criminal Justice

Walters State Community College
Morristown, TN
08.2024

High School Diploma -

Jefferson County High School
Dandridge, TN
05.2017

Skills

  • Quality Assurance
  • Quality processes
  • Data Analysis
  • Mentoring and training
  • Issue Resolution
  • Call Monitoring
  • Quality management knowledge
  • Collaboration and communication
  • Critical thinking abilities
  • Group Presentations

Accomplishments

  • Notifications Top Sales Rep 2021
  • In 2022, made one of the highest sales bonuses the department has had.
  • Promoted to Quality Assurance within 1 year 1/2 due to work performance.
  • Consistent high earner for Outbound Sales
  • Consistent 100% on Quality Assurance audits for almost 2 years

Timeline

Quality Assurance Analyst

Cellular Sales Verizon
08.2022 - Current

Outbound Sales Representative

Cellular Sales Verizon
01.2020 - 08.2022

Receptionist

Walters State Community College Expo Center
01.2016 - 01.2020

Criminal Justice

Walters State Community College

High School Diploma -

Jefferson County High School

Similar Profiles

CREATE PROFILE
Blakely Baldwin