Blakely Dorsey
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
North Texas Community Center
06.2024 - Current
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Checking in patients and checking them out.
School Bus Driver
Arlington ISD
08.2020 - 05.2024
- Maintained timely adherence to schedules and safety protocols
- Obeyed all DOT rules and regulations in addition to local laws and stipulations
- Transported passengers on predetermined routes while following local traffic regulations
- Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
- Assisted disabled passengers in boarding and exiting bus
- Performed all duties with personable communication and professionalism including bus operation and passenger interaction
- Followed GPS technology and printed maps to navigate traffic, construction or other obstacles
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Customer Service Representative
Mr.Cooper
09.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Providing customer service while on the dialer system
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered constant flow of customer calls with minimal wait times.
SENIOR PATIENT CARE COORDINATOR
Alliance
07.2016 - 10.2018
- Assists with workflow management of the WIP including assigning work, auditing and maintaining the WIP thru out the day
- Act as Subject Matter Expert in the patient activities, including follow-up calls for patient's next order/refill, initiates the discharge of patient from services, contacts a patient's doctor's office to schedule delivery of an order, Requests a letter be mailed to the patient if unable to make contact and any other reminders necessary as it related to the patient's care
- Prioritizes and resolves order issues including working with shipping vendors/third party logistics to track lost or undelivered shipments and merchandise returns
- Assists other departments on issues submitted through Windshield such as orders issues and processing them.
LOAN SPECIALIST
Exeter Fianice
01.2016 - 01.2017
- Collect on accounts from five days past due to 100 days past due
- Responsible for continuing knowledge of the FDCPA standards and state collection laws
- Meet monthly goals set by department management
- Lead major focus groups to improve morale and most importantly the member experience
- Developed an employee engagement committee and oversaw the organization of numerous Process check-by-phone and/or ACH requests accurately, Process credit/debit card payments
- Ability to multi-task by speaking with customers and typing notes simultaneously.
ADMINISTRATIVE ASSISTANT
Maximus Healthcare
01.2014 - 01.2016
- Receive and respond to telephone inquiries from members regarding eligibility, benefits and authorization of services
- Responsible for verifying member coverages, benefit types, eligibility dates, and claim payment/ statuses for providers
- Estimate member's out of pocket expenses for select procedures or services and explain member copayments
- May be required to make outbound calls to assist members in coordinating care
- Document all call information per approved operating procedures
- Use tools and problem-solving skills to identify caller needs, including potential crisis calls, and route calls to appropriate resource per standard operating procedures
- Identify and employ alternative approaches to communicate with callers when encountering barriers and escalate as needed.
Collections Specialist
Delbert Services
12.2011 - 12.2015
- Responsible for continuing knowledge of the FDCPA standards/state laws
- Negotiated payments from customers while maintaining a manner which shows sensitivity, tact, and professionalism
- Performed basic skip-tracing tasks which include following Delbert Services skip-tracing matrix in order to make contact with our customers
- Provided recommendations to litigate while following all state and FDCPA standards and federal regulations regarding collections procedures
- Processed ACH request 100% accurately daily
- Handled skip trace and repossession activity on pre-charge off accounts
- Monitored and evaluated each loan and determined the best course of action for the customer in resolving the problem permanently.
Education
High School Diploma -
New Summit HS
Jackson, MI05.2008
Skills
- Problem-solving
- Detail-oriented
- Time Management
- Multi-tasking
- NextGen
- Data Entry and Documentation
- Customer Service Networking
- State and Federal Standards
- Office Administration
- Procurement
- Finance Tools
- Microsoft Office
Timeline
Patient Care Coordinator
North Texas Community Center
06.2024 - Current
School Bus Driver
Arlington ISD
08.2020 - 05.2024
Customer Service Representative
Mr.Cooper
09.2018 - 08.2020
SENIOR PATIENT CARE COORDINATOR
Alliance
07.2016 - 10.2018
LOAN SPECIALIST
Exeter Fianice
01.2016 - 01.2017
ADMINISTRATIVE ASSISTANT
Maximus Healthcare
01.2014 - 01.2016
Collections Specialist
Delbert Services
12.2011 - 12.2015
High School Diploma -
New Summit HS
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