Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Blakely Eckerman

Mobile,AL

Summary

Highly experienced with 5+ years in hospitality and patient care. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Dedicated to providing superior support for patients in need of reliable information. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

USA Health Providence Endocrinology and Gastroenterology
02.2023 - 09.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with check in procedures to assure that information was accurate and up to date and to assure clinical staff could begin work-up in a timely manner to keep provider on schedule.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and clinical staff, ensuring timely responses to inquiries and concerns.
  • Handled inquiries from patients regarding services, procedures and billing issues.
  • Verified patient insurance eligibility and benefits including coverage details including copayments through navigating insurance websites and calls to insurance companies.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Assisted patients in applying for assistance programs to qualify and have the opportunity to receive financial assistance for more affordable or free medications.

Medical Scribe

Scribe Innovations
04.2020 - 02.2023
  • Tech savvy skills used in EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
  • Documented complete information about examinations, treatment plans, lab results, and other details such as diagnosis, treatments, and prescriptions directly into charts.
  • Developed advanced understanding of complex medical terminology
  • Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
  • Communicated with other medical staff and personnel to obtain additional patient information.
  • Reviewed and edited clinical documents along side physician for accuracy and completeness before submission.


Restaurant Hostess/Take Out and In House Server

Texas Roadhouse, Outback Steakhouse
01.2016 - 04.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries, managing multiple tables simultaneously without compromising service quality while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Built relationships with other front-of-house and kitchen staff, assisting FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong interpersonal skills when interacting with customers, developing positive relationships with regular customers through friendly conversation.
  • Assisted in training new host and wait staff on procedures and protocols.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Maintained cleanliness of entrance and waiting areas for guest comfort.
  • Handled cash payments and reconciled daily transactions accurately.

Patient Care Coordinator

Grelot Physical Therapy
01.2018 - 12.2018
  • Greeted and assisted patients upon their arrival and departures, assisted in proper check in and check out procedures.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Handled patient inquiries and provided information with professionalism and courtesy.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care, transferring documented patient visits to primary care in a timely manner.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Collected copayments and outstanding patient balances at check-in and check-out while verifying insurance eligibility.
  • Provided administrative support such as typing documents, filing paperwork, photocopying,
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Managed office supplies and maintained inventory levels for smooth operations.
  • Maintained a clean organized environment within the clinic by performing housekeeping tasks such as cleaning rooms using proper sanitization in between appointments, cleaning bathrooms and stocking supplies.

Private Nanny, Babysitter

Multiple Parties
01.2015 - 09.2021
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Communicated regularly with parents regarding daily events and any concerns that may arise.
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Provided attentive care and supervision to children in a safe environment overnight.
  • Prepared healthy, age-appropriate snacks and meals following any dietary restrictions and health conditions.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Organized recreational outings to promote physical activity and social interaction.
  • Interacted positively with children to promote mental and emotional development.
  • Read stories aloud to the children, engaged them in creative play activities and participated in hands-on learning activities.
  • Fostered creativity through engaging arts and crafts, stimulating imagination and expression.
  • Assisted with homework and provided support for learning challenges as needed.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Provided first aid and care during emergencies, ensuring child safety at all times.

Education

High School Diploma -

Baker Highschool
Mobile, AL

High School Diploma -

Skills

  • Critical thinking skills
  • Hospitality
  • Customer service
  • Patient care
  • Multitasking
  • Creative problem solving
  • Articulate communication
  • Relationship building
  • HIPAA compliance
  • Organizational skills
  • Proficient in Athena Health
  • Records management
  • Appointment scheduling

Interests

  • Physical health with mental and emotional wellness
  • A variety of outdoor recreational activities
  • Crafting and DIY Projects
  • Photography and editing photos
  • Interior Design
  • Graphic Design

Timeline

Patient Care Coordinator

USA Health Providence Endocrinology and Gastroenterology
02.2023 - 09.2025

Medical Scribe

Scribe Innovations
04.2020 - 02.2023

Patient Care Coordinator

Grelot Physical Therapy
01.2018 - 12.2018

Restaurant Hostess/Take Out and In House Server

Texas Roadhouse, Outback Steakhouse
01.2016 - 04.2020

Private Nanny, Babysitter

Multiple Parties
01.2015 - 09.2021

High School Diploma -

Baker Highschool

High School Diploma -

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