Blakely Malpass
GRAND RAPIDS,Michigan
Summary
I am a friendly and reliable sales associate and team member, offering skills in business, customer service and workplace focus. Quick in transactions with multi-tasking aptitude. Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to working as a team, problem-solving, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Family Nanny
Alicia Sawyers
04.2024 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Game Operations Intern
Grand Rapids Community College
09.2024 - 12.2024
- Assisted in coordinating special events, ensuring memorable experiences for attendees.
- Ensured timely set-up and breakdown of equipment used during games or special events.
- Performed administrative tasks as needed, supporting overall team efficiency and productivity.
- Coordinated with various departments to ensure seamless event planning and implementation.
- Collaborated with staff to maintain a safe and enjoyable environment for fans at all times.
- Maintained regular communication with fellow interns and supervisors, fostering a strong teamwork atmosphere within the department.
- Facilitated smooth transitions between game segments by coordinating relevant staff members.
Lacrosse Camp Coach
San Diego Seals
08.2022 - 08.2023
- Led groups of children safely through variety of camp activities.
- Improved camp safety by regularly reviewing and updating emergency procedures.
- Championed inclusivity within the camp community by accommodating special needs campers' requirements in all planned activities.
- Collaborated with fellow coaches to create memorable end-of-season awards ceremonies celebrating camper achievements.
- Enhanced camper engagement by incorporating team-building activities and hands-on learning experiences.
- Promoted physical fitness by leading daily warm-ups, stretches, and cooldowns during sporting events.
- Established a positive camp culture by enforcing rules fairly, consistently, and respectfully.
- Managed conflicts effectively with open communication, active listening skills, and fair resolutions.
Sales Associate /Retail Cashier
Shirley's Heart - 949-554-4293
12.2020 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Youth Lacrosse Coach
Lacrosse Academy Orange County
05.2022 - 08.2022
- Improved player performance by developing and implementing customized training programs for individual athletes.
- Reviewed game footage with athletes to identify areas for improvement and provide constructive feedback on individual performances, leading to noticeable progress over time.
- Promoted a culture of respect and inclusivity within the team, ensuring all players felt valued and appreciated for their contributions to the program.
- Managed time effectively during practices to ensure ample opportunity for skill development, conditioning, and game strategy discussions.
- Collaborated with fellow coaches to share best practices and continually improve coaching techniques, resulting in more efficient training sessions.
- Provided a safe and supportive environment for players to develop their skills, fostering personal growth both on and off the field.
Education
BBA - Sport Management
Davenport University
04.2025
Skills
- Captain of Davenport University lacrosse team
- Accountable
- Leading by example
- Responsible and organized
- Inclusivity awareness
- Personable and friendly
- Effective Communication
- Verbal and written communication
- Building Relationships
- Motivational leadership style
- Interpersonal Relationships
Timeline
Game Operations Intern
Grand Rapids Community College
09.2024 - 12.2024
Family Nanny
Alicia Sawyers
04.2024 - Current
Lacrosse Camp Coach
San Diego Seals
08.2022 - 08.2023
Youth Lacrosse Coach
Lacrosse Academy Orange County
05.2022 - 08.2022
Sales Associate /Retail Cashier
Shirley's Heart - 949-554-4293
12.2020 - 08.2023
BBA - Sport Management
Davenport University
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