Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blakely Moore

Customer Service Staff
Deltona,FL

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Skilled in providing high-quality customer service with focus on resolving complex problems and building customer loyalty. Strong communicator with ability to communicate effectively across different levels of an organization. Known for maintaining calm under pressure and making key decisions during challenging situations. In previous roles, significantly improved customer satisfaction rates through proactive resolution of conflicts and issues.

Overview

14
14
years of professional experience

Work History

Customer Service Staff Member

Publix Super Markets Inc
Deltona
05.2021 - Current
  • Handled cash transactions accurately by following established procedures.
  • Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
  • Recognized potential security risks or fraudulent activity within the store during shifts.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Team Lead

Goody's Department Store
Winchester
02.2020 - 08.2020
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Delegated daily tasks to team members to optimize group productivity.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Maintained accurate records of employee attendance and task completion times.
  • Resolved escalated customer complaints or queries promptly and efficiently.

911 Operator

Franklin County 911
Winchester
03.2019 - 07.2019
  • Kept up-to-date on changes in local laws and regulations regarding 911 operations and protocol procedures.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Monitored radio frequencies for updates on emergency situations in progress or new incidents occurring within jurisdiction area.

Dispatcher Clerk

DeKalb County Sheriff's Office
Fort Payne
06.2011 - 03.2019
  • Documented services performed, operations information, and dispatch details in system.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
  • Scheduled, assigned, and monitored the work of dispatchers.

Education

Associate of Science - Criminal Justice

Northeast Alabama Community College
Rainsville, AL
12-2011

High School Diploma -

Pisgah High School
Pisgah, AL
05-2009

Skills

  • Cash handling
  • Customer service
  • Communication skills
  • Data documentation
  • Punctuality and reliability
  • Adaptability and flexibility
  • Critical thinking
  • Customer relations

Timeline

Customer Service Staff Member

Publix Super Markets Inc
05.2021 - Current

Team Lead

Goody's Department Store
02.2020 - 08.2020

911 Operator

Franklin County 911
03.2019 - 07.2019

Dispatcher Clerk

DeKalb County Sheriff's Office
06.2011 - 03.2019

Associate of Science - Criminal Justice

Northeast Alabama Community College

High School Diploma -

Pisgah High School
Blakely MooreCustomer Service Staff