Blakely Peden
Florence
Summary
Dynamic employee with proven leadership at Walgreens, enhancing patient satisfaction through exceptional customer service and effective problem-solving. Skilled in immunization administration and insurance billing, I streamlined workflows and improved inventory management, ensuring compliance with HIPAA regulations while mentoring junior staff to elevate pharmacy operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
01.2021 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supervised 13 pharmacy technicians and coordinated day-to-day assignments.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Prepared bottle labels.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- CPR Certification to be prepared for incidences after vaccinations.
- Certified to give immunizations.
- De-escalated patient and coworker related conflicts.
Customer Service Associate Cashier
Walgreens
01.2020 - 01.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Customer Service Associate
Walmart
08.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Applied Science -
University of North Alabama
Florence, ALHigh School Diploma -
Florence High School
Florence, AL05-2019
Skills
- Problem-solving skills
- Immunization administration
- Insurance billing
- Schedule making
- Maintaining records
- HIPAA compliance
- Workflow optimization
- Leadership
- Cash handling
- End of day counts
- Inventory specialist
- Customer service
- Multitasking
Certification
- Certified to administer immunizations
- CPR
Timeline
Senior Certified Pharmacy Technician
Walgreens
01.2021 - Current
Customer Service Associate Cashier
Walgreens
01.2020 - 01.2021
Customer Service Associate
Walmart
08.2018 - 06.2019
Associate of Applied Science -
University of North Alabama
High School Diploma -
Florence High School
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