Blakely Williams
Louisville,KY
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Client Manager
Heartland Payment Systems
03.2020 - Current
- Developed short and long-term rapport with clients to cultivate loyalty, establish trust and manage retention, while providing timely and accurate delivery of client communication.
- Collaborated with finance department on invoicing accuracy to negotiate contract renewals with key accounts.
- Created client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Benefit Verification Specialist
Amerisource Bergen - Lash Group
11.2019 - 02.2020
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Researched accuracy and completeness of benefits applications and documents.
- Produced detailed reports and data models to help clients pick optimal plans.
- Coordinated benefits processing, including enrollments, terminations and claims.
Education
Bachelor of Science - Speech-Language Pathology And Audiology
Tennessee State University
Nashville, TN05.2018
Skills
- Customer Service
- Customer Retention
- Special Projects
- Market Intelligence
- Judgment and Decision-Making
- Relationship Building
- Account Management
- Creative Thinking
- Training Junior Team Members
- Salesforce Software
Accomplishments
- Nominated as a member of the Diversity, Equity & Inclusion Team (DEI) of North America and Canada.
- Selected as a mentor for the Big Brothers Big Sisters Organization in the Metro Louisville Area.
- Nominated as employee of the "Above and Beyond Award" for outstanding performance and team contributions.
Timeline
Client Manager
Heartland Payment Systems
03.2020 - Current
Benefit Verification Specialist
Amerisource Bergen - Lash Group
11.2019 - 02.2020
Bachelor of Science - Speech-Language Pathology And Audiology
Tennessee State University
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