Blake Torres
Dallas,GA
Summary
Motivated and hardworking computer science student with 5 years of experience at Chick Fil-A, specializing in Food Safety/Quality, Hospitality, and Customer satisfaction. Extensive background in the restaurant industry, combined with skills and knowledge gained throughout my degree, have bolstered my confidence in contributing effectively to any team. Currently seeking an opportunity to expand knowledge and skills in the technology industry while showcasing problem-solving capabilities and passion for helping others.
Overview
6
6
years of professional experience
Work History
BOH Assistant General Manager
Chick Fil A Lakepoint
05.2022 - Current
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
- Implemented New Systems to improve overall efficiency throughout the kitchen and reduce excess waste of products/resources.
- Addressed customer service issues with detailed and timely responses for escalated complaints.
- Helped foster a culture of Food Safety equating to high scores on local and corporate inspections.
- Coordinated schedules and assigned work to cover kitchen needs.
- Utilized Reports to Develop Visualizations for team to help in making decisions for the business
- Set Quarterly Goals aimed at improving performance in the BOH and overall Food Safety culture.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Kitchen Supervisor/Team Member
Chick Fil A Lakepoint
11.2018 - 05.2022
- Controlled food costs and managed inventory.
- Enforced policies to keep the kitchen clean and compliant with health code standards.
- Monitored employee performance and offered constructive feedback.
- Coordinated catering and facility logistics for customer and community events.
- Reduced waste with FIFO inventory practices and consistent monitoring.
- Trained and coached team members to improve performance with different aspects of work in the kitchen.
- Solving bottle-necks and helping out wherever needed to ensure the kitchen is running efficiently and team members are staying productive.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT 02.2022 - 12 2025
Certificate - Data Analytics
Google Data Analytics Certificate
Online11.2022
Skills
- Data Analysis
- Problem-Solving
- Communication
- Teamwork
- C
- Html/Css
- SQL
Timeline
BOH Assistant General Manager
Chick Fil A Lakepoint
05.2022 - Current
Bachelor of Science - Computer Science
Western Governors University
02.2022 - 12 2025
Kitchen Supervisor/Team Member
Chick Fil A Lakepoint
11.2018 - 05.2022
Certificate - Data Analytics
Google Data Analytics Certificate
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