Blakney Argo
Commerce,GA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
SS Tavern Inc
07.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Formulated policies and procedures to streamline operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Kitchen Manager
Moonshiners Bar And Grill
05.2018 - 07.2022
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed unique events and special promotions to drive sales.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Banquet Chef
TWCC
09.2013 - 03.2017
- Maximized flavor profiles by incorporating seasonal ingredients into banquet menu offerings.
- Managed production by adhering to preparation, plating and presentation standards and following safety regulations to deliver top quality food.
- Reduced food waste by implementing efficient portion control practices during plating processes.
- Increased overall productivity by implementing new technologies and software systems for improved communication and organization within the kitchen.
- Monitored food production to verify quality and consistency.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Modified recipes to accommodate dietary restrictions and allergies.
- Participated in food tastings and taste tests.
- Managed food inventory, ensuring optimal freshness and minimizing waste for cost-effective operations.
- Utilized culinary techniques to create visually appealing dishes.
- Assisted with menu development and planning.
- Achieved success in meeting tight deadlines for multiple simultaneous events through effective time management skills.
- Analyzed banquet event orders and planned and coordinated functions with catering staff to meet or exceed customer expectations.
- Improved kitchen efficiency by streamlining the preparation process for large-scale events.
- Trained and mentored junior chefs, fostering a team-oriented environment focused on producing high-quality dishes.
- Led pre-event tastings with clients, providing personalized attention and building trust in the culinary experience provided for their guests.
Education
High School Diploma -
Polestar Academy
Sandy Springs, GALe Cordon Bleu
Atlanta, GASkills
- Distribution Management
- Desktops, Laptops, and Mobile Devices
- Motivation
- Training Management
- Organizational Development
- Staff Management
- Financial Planning
- Product Promotion
- Advertising and marketing
- Training and coaching
- Cost Control
- Financial Oversight
- Customer Service
Certification
ServSafe
Timeline
General Manager
SS Tavern Inc
07.2022 - Current
Kitchen Manager
Moonshiners Bar And Grill
05.2018 - 07.2022
Banquet Chef
TWCC
09.2013 - 03.2017
High School Diploma -
Polestar Academy
Le Cordon Bleu
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