Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Blanca Abad

Álamo ,TX
Blanca Abad

Summary

I'm a strong team player and I can be relied on to work well with others. I can work well under pressure and consistently meet deadlines. I'm an excellent communicator and my skill set also includes writing and editing.My creativity and innovative thinking skills helps me develop intelligent solutions to business problems. My positive attitude and eagerness to learn about new technologies helps me constantly expand my skills. I'm committed to achieving the highest level of performance and satisfaction in everything I do. I have lived many years in Alamo, Texas but all of my family is from Mcallen. I have learned to have patience in every way possible and learned to work with people around me and create a genuine relationship with all of my colleagues.

Overview

3
years of professional experience

Work History

La Doble M

Hostess
05.2022 - 04.2024

Job overview

  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Exalt Marketing Agency

Assistant
06.2021 - 07.2022

Job overview

  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Elevated company reputation through meticulous attention to detail in all aspects of work output.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
  • Updated database of contacts and resources for company-wide distribution.
  • Supported business growth by assisting in marketing campaigns and coordinating events.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.

Education

Psja North Early College
Pharr

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail Oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Team player mentality
  • Professional Appearance
  • Telephone reception
  • Team Player
  • Reliable and Trustworthy
  • Hospitality best practices
  • Shift Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hostess

La Doble M
05.2022 - 04.2024

Assistant

Exalt Marketing Agency
06.2021 - 07.2022

Psja North Early College

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Blanca Abad