Blanca Aceves

Receive and verify all incoming checks, and verify information is accurate, process them accordingly and maintain daily logs.

In charge of sending Inmate’s and senders notices of returned checks/Money Orders.

In charge of main phone line handling inmate’s family members, staff, state agencies and all public.

Generate inmate pay reports, inmate trust statements and respond to all inmate requests regarding inmate checks received in accounting.

Communicate daily with personnel, mail garnishment checks, release master pay, and daily warrants received in accounting.

Submit warrants hold report to personnel and respond to all personnel requests for information.

Prepare inmate, staff, and cash deposits weekly.

Count family visit tokens and prepare weekly reports. Request for duplicate warrants due to lost/stale dated. Update Master pay list, update authorization to release warrants log and prepare certification of Inmate Pay. Manage the front desk releasing checks, payments, and all requests from all staff. Routes daily mail to all departments.

• Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
• Make journal entries, post balances, audit claims, and perform adjustments for amount needed to process records.
• Submit receipts to Inmates
• Engage in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
• Interview, collect and process all documentation needed for authorization of release of records and Family Access records.
• Scan and audit all paperwork received daily electronically and paper.
• Maintain and record daily departmental logs.
• Maintain department document tracking database to follow documents' migration through processing sequence.
• Prepare files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
• Update and process reports daily of institutional CENSUS from CADDIS.
• Participate in training and other learning opportunities to expand knowledge of company and position.
• Train and help new Office Assistants employees
• Volunteer and help Health Care Grievance Department processing of institution Grievances from employees and inmates.
• Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
• Responded to inquiries from callers seeking information.

• Verified insurance coverage and obtained pre-authorizations.
• Expertly managed planning, scheduling and coordination of outpatient procedures.
• Reviewed medical histories and current information to provide accurate information to surgeons.
• Completed daily chart audits and monitored department logs.
• Educated patients about surgeries and provided treatment plan documentation and followed up after surgery.
• Coordinated with facilities and patients to set up surgeries.
• Obtained payments from patients and scanned identification and insurance cards.
• Kept detailed records of office inventories and placed orders for more supplies.
• Answered phone calls and messages for medical facility, scheduling appointments and handling patient inquiries.
• Assisted patients with authorizations of all needed equipment, medication and follow up procedures.
• Coordinate with state agencies for patients when in need of transportation.

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Trained staff on referral and intake process.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Collected and verified completeness of intake and enrollment screening packets for facility.
• Scheduled appointments with specialists on behalf of clients.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Followed up with clients and specialists to inquire about experience and collect reports.
• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
• Excellent customer service

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Trained staff on referral and intake process.
• Collected and verified completeness of intake and enrollment screening packets for facility.
• Scheduled appointments with specialists on behalf of clients.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Followed up with clients and specialists to inquire about experience and collect reports.
• Conducted community workshops to promote different programs and educate public on available services.

• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Audited claims and performed adjustments of financial records and reports.
• Gathered data for financial reports, analyzed workload and budget data
• Maintained follow-up and collection of dishonored checks, prepared and reviewed invoices.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Identified and resolved patient billing and payment issues.
• Evaluated patients' financial status and established appropriate payment plans.
• Reported financial data and updated financial records in ledgers and journals

• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Promoted business strategy by implementing improvements based on guest feedback.
• Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.