Blanca Arroyo
Brooklyn
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare and Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
24
24
years of professional experience
Work History
Patient Communication Agent
Integrated Medical Professionals
09.2024 - 11.2025
- Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction.
- Collaborated with healthcare professionals to develop personalized care plans based on individual needs and goals.
- Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
- Educated patients on medication instructions, dosage requirements, potential side effects or interactions
- Facilitated communication between patients and healthcare providers to ensure effective delivery of care.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations.
Call Center Representative
Total Warranty Services
07.2023 - 05.2024
- Reviewing claims, verifying eligibility, and ensuring accuracy and completeness. settle claims, and follow up on outstanding claims
- Receive, process, and review warranty claims from customers on a daily basis.
- Verify claims forms and eligibility and ensure all documentation is accurate and complete
- Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
- Ensure claims adherence to the company's policies and guidelines
- Communicate with customers to provide updates on claims status and address and resolve related issues and queries
- Collaborate with other departments to investigate and resolve complex warranty-related issues.
- Perform additional administrative tasks as needed.
Physicians Medical Secretary
NYU Langone Williamsburg-Essex
01.2017 - 10.2021
- Make appointments for over 18 physicians in the facility.
- Assist patients with registration using the Kiosk system.
- Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized.
- Monitors intake work queue for timely intake completion.
- Establish professional relationships with physicians, nurses and office/clinical staff.
- Completes filing in accordance with departmental procedures.
- Fax and scans all documents in accordance with departmental procedures.
- Help assist Medical Assistant if needed with vitals and EKGs.
Physician Team Representative/Front Desk Asst Supervisor
New York Eye and Ear of Mount Sinai
06.2015 - 11.2017
- Schedule appointments, providing information and hands on experience to determine patient's requirements and processes.
- Billing for inventory items, consultations and payment for surgery.
- General Office duties such as order all office supplies and inventory
Medical Surgical Coordinator
New York Presbyterian Hospital Heart Valve Center
04.2012 - 09.2014
- Responsible for traveling arrangements for Dr Williams on monthly basis for seminars.
- Conducting Insurance verification.
- Maintain logging system as required for tracking test results.
- Assist in the maintenance of medical charts and/or electronic medical records
- Filing, Op Reports, test results.
- Schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients.
- Preparing charts, pre-admissions and consent forms as necessary.
- Retrieve physician correspondence from dictation service, edit where necessary.
Health Educator / Community Liaison
Wyckoff Heights Medical Center
06.2001 - 12.2010
- Assist Nurse Practitioner with follow up care for asthma patients in the clinic.
- Assess patients daily who are admitted in the emergency room and reinforce them on triggers, symptoms and prevention.
- Entered data of all patients who were given peak flow meters, aero-chambers and education.
- Performs questionnaire screening and assessments for evaluation of asthma.
- Correspond with local schools to set up workshops and health fairs for students, parents, and teachers and arrange monthly support groups for parents and children in hospital
Education
GED -
LaGuardia Community College
Long Island City, NY04-2009
Skills
- Patient scheduling
- Medical record management
- HIPAA compliance
- Customer service excellence
- Problem-solving skills
- Data entry accuracy
- Administrative support
- Care coordination
- Claims processing
- Insurance verification
- Communication skills
- Documentation accuracy
- Organizational skills
- Clear communication
- Goal-oriented mindset
- Multitasking Abilities
- Excellent communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Communication Agent
Integrated Medical Professionals
09.2024 - 11.2025
Call Center Representative
Total Warranty Services
07.2023 - 05.2024
Physicians Medical Secretary
NYU Langone Williamsburg-Essex
01.2017 - 10.2021
Physician Team Representative/Front Desk Asst Supervisor
New York Eye and Ear of Mount Sinai
06.2015 - 11.2017
Medical Surgical Coordinator
New York Presbyterian Hospital Heart Valve Center
04.2012 - 09.2014
Health Educator / Community Liaison
Wyckoff Heights Medical Center
06.2001 - 12.2010
GED -
LaGuardia Community College