Blanca Arzola
Tulare,CA
Summary
Customer-oriented General Manager with 17 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
General Manager
Kubo Hospitality
09.2017 - 10.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Office Manager
Kubo Hospitality
12.2005 - 09.2017
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
High School Diploma -
Tulare Union High School
Tulare, CA06.2003
Skills
- Quality Management
- Advertising and marketing
- Customer Relationship Management
- Program Administration
- Operations Oversight
- Staff Supervision
- Schedule Management
- Training and Development
- Total Quality Management
- Employee Scheduling
- Team Oversight
- Operations Management
- Bilingual
Timeline
General Manager
Kubo Hospitality
09.2017 - 10.2023
Office Manager
Kubo Hospitality
12.2005 - 09.2017
High School Diploma -
Tulare Union High School
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