Blanca Beitz
Kissimmee,FL
Summary
Dynamic VIP Manager with a proven track record at Orlando World Center Marriott, excelling in customer service and teamwork. Enhanced guest satisfaction through strategic communication and tailored amenities, driving increased return visits. Skilled in performance analysis and operational efficiency, fostering a positive atmosphere that promotes problem-solving and attention to detail.
Overview
5
5
years of professional experience
Work History
VIP Manager
Orlando World Center Marriott
01.2022 - Current
- Collaborated with various departments to deliver seamless service for VIP clientele, resulting in excellent feedback and referrals.
- Implemented effective communication strategies, fostering a positive atmosphere among team members and promoting efficient problemsolving.
- Trained new staff on VIP management techniques, enhancing overall performance levels and customer satisfaction.
- Streamlined operational procedures to optimize efficiency in managing VIP bookings and reservations.
- Increased return visits from key clientele by anticipating needs, offering specialized amenities based on preferences learned during previous stays.
Housekeeping Supervisor
Seralago Hotel & Suites Main Gate East
07.2021 - 01.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeper
7 Cedar Resort Casino
07.2020 - 05.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Colegio Cemba
Pucallpa, PeruBusiness Adminstration -
ISIL
Lima, PeruSkills
- Brand awareness
- Performance analysis
- Positive attitude
- Teamwork
- Customer service
- Time management
- Problem-solving
- Attention to detail
Languages
Spanish
English
Timeline
VIP Manager
Orlando World Center Marriott
01.2022 - Current
Housekeeping Supervisor
Seralago Hotel & Suites Main Gate East
07.2021 - 01.2022
Housekeeper
7 Cedar Resort Casino
07.2020 - 05.2021
High School Diploma -
Colegio Cemba
Business Adminstration -
ISIL
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