Blanca Bonilla
Elgin,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
North Ave Dental Associates
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Office Manager
Irvington Dental (Associated W/Scharrington)
07.2023 - 01.2024
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Monitored inventory of dental supplies and placed orders when necessary.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Developed promotional programs to attract new patients.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
Financial Coordinator
Scharrington Dental
07.2011 - 07.2023
- Verified patient insurance coverage and eligibility for dental services.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Resolved any discrepancies between patient billing statements and insurance reimbursements.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Generated monthly reports detailing the number of claims processed by provider and insurer.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
- Maintained relationships with third party payers in order to obtain timely payment on submitted claims.
- Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
- Handled correspondence with insurers related to claim denials or other issues that arose during processing.
- Reconciled account balances between internal database systems and external sources such as online portals provided by insurers.
- Analyzed trends in denied claims or other problems that might indicate a need for policy changes or additional training.
- Tracked overdue payments from insurance companies to ensure prompt reimbursement.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Sent clinical request and missing information letters to obtain incomplete information.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Education
High School Diploma -
Streamwood High
05.2009
Skills
- Billing
- Data Entry
- Customer Service
- Training and Coaching
- Financial Reporting
- Office Administration
- Scheduling
- Team Collaboration
- Organizational Skills
- Dental Radiography
- Equipment Sterilization
Certification
- NHCO Certified Phlebotomy Technician
Timeline
Office Manager
North Ave Dental Associates
01.2024 - Current
Office Manager
Irvington Dental (Associated W/Scharrington)
07.2023 - 01.2024
Financial Coordinator
Scharrington Dental
07.2011 - 07.2023
High School Diploma -
Streamwood High
- NHCO Certified Phlebotomy Technician
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