Summary
Overview
Work History
Education
Skills
Computer Skills And Abilities
Languages
Timeline
Generic

Blanca Canada

Beltsville,USA

Summary

Dynamic, results-driven professional with extensive expertise in production planning, scheduling, and fostering collaboration among diverse teams. Proven ability to prepare for production jobs by meticulously reviewing work order information, managing inventory levels, and aligning production schedules with project scopes. Recognized for strong communication skills that facilitate effective interactions with various personality types while consistently demonstrating a high level of responsibility, punctuality, and productivity in both independent and team settings. Committed to excellence with keen attention to detail and exceptional organizational skills, readily taking on additional responsibilities to ensure project timelines are met without compromising quality.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

Radnet Management
11.2024 - Current
  • Greet and register patients in a friendly and service-oriented manner.
  • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
  • Collect and log all co-pays and fees
  • Answer/transfer incoming phone calls.
  • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
  • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Coordinate with the back-office staff for timely and effective care of patients
  • Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
  • Safeguard any on site medications in accordance with Company policies, procedures and any legal requirements.
  • Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
  • Responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
  • Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
  • Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
  • Demonstrate ability to establish, nurture, and maintain cooperative working relationships.

SPECIALIST, FDF ASSISTANT

Panera Bread, LLC
04.2019 - Current
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Attended office operations and required paperwork.
  • Greeted guests with friendliness and professionalism.
  • Communicated proactively with supervisors, immediately explained issues, and teamed on appropriate solutions.
  • Performed general office duties, including answering the phone systems, delivering messages to staff, and greeting visitors.
  • Processed invoices, and credits, or bill of lading requests.
  • Managed OPM databases converting complex data into easy-to-interpret data.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Accurately obtain and process patient demographic, insurance and medical information for registrations, admissions and financial purposes.

CUSTOMER SERVICE REPRESENTATIVE

Luminis Health
03.2023 - 10.2024
  • Accurately obtain and process patient demographic, insurance and medical information for registrations, admissions and financial purposes.
  • Adhere to the compliance policies of the department and organization.
  • Answer the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.
  • Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.
  • Communicates financial responsibilities to patients and collects funds accordingly.
  • Consistently registers patients face-to-face.
  • Assist with the training and orientation of new staff.
  • Maintain knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.
  • Responsible for the daily monitoring and corrections of the department work queue(s).
  • Participate in team performances reviews.
  • Maintain a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.

SR PRODUCTION SCHEDULER COORDINATOR

JJ McDonnell & Co
05.2021 - 01.2023
  • Reviewed documents, materials, and/or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
  • Created and maintained schedules and provided internal support for manufacturing teams.
  • Reviewed in-house stock to determine materials available for production jobs.
  • Addressed internal supply problems head-on, developed creative solutions to prevent delays, and missed targets.
  • Documented production updates in Seasoft for excellent recordkeeping.
  • Input data in Seasoft to create updated status reports for quick reference of project progress and deadlines.
  • Compiled reports of performance data to collaborate with production leaders in implementing new procedures.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
  • Ensured timelines are adhered to and proceed in an efficient manner on maintain delivery requirements.
  • Communicated new orders and seeks updates to convey to designate departments.
  • Supported data entry of work orders in ERP system and adaptable to new software such as KPI tracker.
  • Recorded yields and suggests updates based on historical data to proper parties.
  • Maintained consistent communication between shifts to support in data entry reports for both shifts.
  • Coordinated with production and other departments to process orders quickly and accurately.
  • Communicated incoming emails regarding new orders to the processing team and plans completion dates based on volume and schedule availability.
  • Responded to customer and supplier inquiries about order status, changes, or cancellations.
  • Assisted in creating and developing SOPs and OPLs, works close with Quality Assurance and Processing Manager in developing product specifications and training visual aids.
  • Reported downgrades to Buyers.
  • Recordkeeping of associate's PPE including utensils/equipment to perform tasks.
  • Communicated with Buyers, Customer Service Representatives, and Sales Representatives to determine the progress of work, completion dates, and inventory levels.
  • Supported coordination of inventory.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Prepared payroll for over 50 employees.

PRODUCTION ASSOCIATE

Panera Bread, LLC
09.2015 - 04.2019
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions.
  • Disassembled production lines fully to avoid any lingering materials, including breaking down equipment, removing parts, and disconnecting piping.
  • Sanitized surfaces, equipment, and components using chemicals.
  • Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
  • Reassembled production lines efficiently to restore production with minimal downtime.
  • Completed in-depth cleaning of machinery such as dividers, and belts to protect consumers from contamination.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.

Education

Industrial Engineering -

UNIVERSIDAD CENTROAMERICANA JOSE SIMEON CAÑAS
Antiguo Cuscatlan, La Libertad
01.2015

High School Diploma - undefined

COLEGIO SANTA INES
11.2011

Skills

  • Collaborative teamwork
  • Analytical problem solving
  • Quick learner
  • Dedicated work ethic
  • Team collaboration
  • Analytical reasoning
  • Consistently dependable
  • Customer service
  • Insurance verification
  • HIPAA regulations knowledge

Computer Skills And Abilities

  • Proficiency in Microsoft Office
  • Proficient OPM and Seasoft Software.
  • Strong work ethic with a cooperative mindset that is willing to assist others.
  • Ability to work independently and as a team player on multiple projects and to adapt to a fast-changing environment.
  • Data entry skills along with an aptitude for numbers and reasoning abilities.
  • Able to transfer attention from one task to another frequently without affecting performance.
  • Able to manage a large volume of detailed work with accuracy.

Languages

Spanish
English

Timeline

Patient Service Representative

Radnet Management
11.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Luminis Health
03.2023 - 10.2024

SR PRODUCTION SCHEDULER COORDINATOR

JJ McDonnell & Co
05.2021 - 01.2023

SPECIALIST, FDF ASSISTANT

Panera Bread, LLC
04.2019 - Current

PRODUCTION ASSOCIATE

Panera Bread, LLC
09.2015 - 04.2019

High School Diploma - undefined

COLEGIO SANTA INES

Industrial Engineering -

UNIVERSIDAD CENTROAMERICANA JOSE SIMEON CAÑAS

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