Blanca carrasco

• Internal Driver Trainer and Performance Evaluator: Responsible for training and certifying all crew members to drive safely within the complex refinery environment (both inside and outside plant operations).
• Conducted annual performance testing and unit-specific evaluations for all 4 operating crews (24 total operators), ensuring full compliance with facility driving and safety standards.
• Crew Leadership and Scheduling: Managed the daily scheduling and task assignments for 6 operators across 4 rotating crews, ensuring seamless 24/7 coverage and operational efficiency.
• Procedural Compliance Expert: Authored, reviewed, and walked out new Standard Operating Procedures (SOPs) for unit operations, ensuring all crew members were trained and compliant with current documentation.
• Complex Systems Operation: Ran the entire processing unit from the control board using TDC screens; performed detailed equipment rounds, logged daily jobs, and managed crucial Lock Out/Tag Out (LOTO) procedures.

• Coordinated and managed the seamless movement of goods between production, warehousing, and shipping, serving as the critical link between supply chain logistics and outbound delivery teams.
• Trained and directed teams of up to 50 associates on safety compliance, proper material handling equipment (MHE) operation, and efficient inventory management using automated systems.

Enforced strict quality control standards on all outgoing shipments and prepared required documentation (BOLs, manifests) to ensure 100% regulatory compliance for transportation partners

• Supervised and led a team of 7 staff members per shift, effectively delegating tasks and managing workflow during high-volume operating hours.
• Trained and mentored all new staff on customer service standards, safety protocols, and responsible alcohol service, successfully reducing service errors.
• Managed all front-of-house operations, including cash handling, inventory management, and reconciliation of daily sales.

• Oversaw incoming call management and directed inquiries to relevant departments.
• Oversaw front desk operations to create a welcoming environment for all visitors.
• Organized appointment scheduling and coordinated meeting logistics for staff and clients.
• Streamlined mail processing and delivery operations to enhance communication efficiency.
• Demonstrated proficiency in independent and collaborative work within team settings.
• Thrived in dynamic, high-pressure environments to ensure operational efficiency.
• Demonstrated self-motivation and accountability in all professional endeavors.
• Demonstrated exceptional verbal and written communication abilities.
• Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
• Oversaw front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Facilitated inter-departmental communication to strengthen collaboration and streamline information flow.
• Streamlined record-keeping for incoming calls and messages to enhance response efficiency.
• Established and optimized filing systems to enhance document retrieval efficiency.