Blanca Castillo
Mission Hills,CA
Summary
To seek and maintain full-time position for a company with growth potential and to utilize my knowledge and skills in customer service.
Overview
22
22
years of professional experience
Work History
Intake Coordinator
OSO Home Care
Burbank, CA
09.2015 - 03.2020
- Intake Coordinator for Enteral Department
- Enter new patients in computer system
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Verify insurance eligibility and benefits.
- Request authorization from insurance
- Obtain any additional paperwork from Md office if needed
- Update demographics when necessary
- Keep patient updated on status of their referral
- Answer incoming calls
- Check incoming faxes
- Coordinate delivery with patient
- Help translate in Spanish for colleagues
Customer Service Representative
Delta Drugs
Glendale, CA
02.2012 - 06.2015
- Customer Service in Enteral Gtube Department.
- Request Authorization from insurance.
- Verify insurance eligibility.
- Contact MD office for paperwork needed to request authorization.
- Coordinate delivery with patients.
- Update patient demographics when necessary.
- Keep patient updated with status on their orders.
- Problem solving with any issues patients may have.
- Answer incoming calls.
- Help translate in Spanish.
- Go to patients home or hospital to teach family/patient how to use the Enteral feeding pump.
Customer Service Representative
North American Pharmacy
Van Nuys, CA
06.2005 - 02.2012
- Enter new patients in computer system.
- Request prescription refill from physician.
- Answer incoming calls.
- Handled patient inquiries and suggestions courteously and professionally.
- Actively listened to patient, handled concerns quickly and escalated major issues to supervisor.
- Assist in obtaining necessary paperwork to request authorization.
- Go to patients home or hospital to teach family/patient how to use the enteral feeding pump.
Medial Assistant Front/Back Office
Dr. Arturo Velazquez M.D
West Covina, CA
01.2003 - 08.2004
- Front Office, appointment scheduling.
- Verify insurance eligibility.
- Confirm/cancel appointments.
- Prepare charts for next day appointments.
- Filing
- Greet patients.
- Check incoming faxes.
- Obtain copy of insurance card and ID.
- Make sure all necessary paperwork for new patients are filled out correctly and signed.
- Back office: Room patients.
- Record vital signs.
- Prepare patients for exams.
- Assist physician.
- Blood draw.
- Clean exam rooms after each patient.
- Maintain exam rooms stocked.
- EKG
- Injections
Medical Assistant
Healthcare Partners
West Hills, CA
08.2004 - 02.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Cashier
McDonald's
San Gabriel, CA
03.1998 - 04.2001
Education
GED -
Century High School
Los Angeles, CA02.2005
Diploma - Medical Assistant
Bryman College
El Monte, CA12.2002
Skills
- Data Collection and Entry
- Bilingual in Spanish
- Problem Solving
- Knowledgeable with Medical Coding and Terminology
- Filing
- Insurance verification
- Medical Records
- Customer Service-Oriented
- Experience with multiple phone lines
- Attention to detail
- Appointment Scheduling
- Medical office experience
- HIPPA
- MS word, Excel, Outlook
- ICD-9/10 codes
Timeline
Intake Coordinator
OSO Home Care
09.2015 - 03.2020
Customer Service Representative
Delta Drugs
02.2012 - 06.2015
Customer Service Representative
North American Pharmacy
06.2005 - 02.2012
Medical Assistant
Healthcare Partners
08.2004 - 02.2005
Medial Assistant Front/Back Office
Dr. Arturo Velazquez M.D
01.2003 - 08.2004
Cashier
McDonald's
03.1998 - 04.2001
GED -
Century High School
Diploma - Medical Assistant
Bryman College