Blanca Castillo
Mission Hills,CA
Summary
To seek and maintain full-time position for a company with growth potential and to utilize my knowledge and skills in customer service.
Overview
22
22
years of professional experience
Work History
Intake Coordinator
OSO Home Care
09.2015 - 03.2020
- Intake Coordinator for Enteral Department
- Enter new patients in computer system
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Verify insurance eligibility and benefits.
- Request authorization from insurance
- Obtain any additional paperwork from Md office if needed
- Update demographics when necessary
- Keep patient updated on status of their referral
- Answer incoming calls
- Check incoming faxes
- Coordinate delivery with patient
- Help translate in Spanish for colleagues
Customer Service Representative
Delta Drugs
02.2012 - 06.2015
- Customer Service in Enteral Gtube Department.
- Request Authorization from insurance.
- Verify insurance eligibility.
- Contact MD office for paperwork needed to request authorization.
- Coordinate delivery with patients.
- Update patient demographics when necessary.
- Keep patient updated with status on their orders.
- Problem solving with any issues patients may have.
- Answer incoming calls.
- Help translate in Spanish.
- Go to patients home or hospital to teach family/patient how to use the Enteral feeding pump.
Customer Service Representative
North American Pharmacy
06.2005 - 02.2012
- Enter new patients in computer system.
- Request prescription refill from physician.
- Answer incoming calls.
- Handled patient inquiries and suggestions courteously and professionally.
- Actively listened to patient, handled concerns quickly and escalated major issues to supervisor.
- Assist in obtaining necessary paperwork to request authorization.
- Go to patients home or hospital to teach family/patient how to use the enteral feeding pump.
Medial Assistant Front/Back Office
Dr. Arturo Velazquez M.D
01.2003 - 08.2004
- Front Office, appointment scheduling.
- Verify insurance eligibility.
- Confirm/cancel appointments.
- Prepare charts for next day appointments.
- Filing
- Greet patients.
- Check incoming faxes.
- Obtain copy of insurance card and ID.
- Make sure all necessary paperwork for new patients are filled out correctly and signed.
- Back office: Room patients.
- Record vital signs.
- Prepare patients for exams.
- Assist physician.
- Blood draw.
- Clean exam rooms after each patient.
- Maintain exam rooms stocked.
- EKG
- Injections
Medical Assistant
Healthcare Partners
08.2004 - 02.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Cashier
McDonald's
03.1998 - 04.2001
Education
GED -
Century High School
Los Angeles, CA02.2005
Diploma - Medical Assistant
Bryman College
El Monte, CA12.2002
Skills
- Data Collection and Entry
- Bilingual in Spanish
- Problem Solving
- Knowledgeable with Medical Coding and Terminology
- Filing
- Insurance verification
- Medical Records
- Customer Service-Oriented
- Experience with multiple phone lines
- Attention to detail
- Appointment Scheduling
- Medical office experience
- HIPPA
- MS word, Excel, Outlook
- ICD-9/10 codes
Timeline
Intake Coordinator
OSO Home Care
09.2015 - 03.2020
Customer Service Representative
Delta Drugs
02.2012 - 06.2015
Customer Service Representative
North American Pharmacy
06.2005 - 02.2012
Medical Assistant
Healthcare Partners
08.2004 - 02.2005
Medial Assistant Front/Back Office
Dr. Arturo Velazquez M.D
01.2003 - 08.2004
Cashier
McDonald's
03.1998 - 04.2001
GED -
Century High School
Diploma - Medical Assistant
Bryman College
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