Blanca Castillo
Naples
Summary
Proven professional with a strong background in customer service and office administration, notably at Women's & Children's Physicians of Naples. Excelled in effective organization and verbal communication, enhancing client satisfaction and operational efficiency. Demonstrated expertise in data entry and fostering positive customer relationships, contributing to a welcoming and efficient office environment.
Overview
7
7
years of professional experience
Work History
Receptionist/Medical Assistant
Women's & Children's Physicians of Naples
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cashier/Stock Manager
Ross Dress for Less
07.2018 - 11.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Receive and unload truck with merchandise
Server
Keystone Place at Naples Preserve
03.2020 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory of dining supplies to prevent shortages during service.
Education
GED -
Lely High School
Naples, FLSkills
- Effective Organization Skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Greeting and seating clients
- Office administration
- Administrative support
- Front desk operations
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Medical Assistant
Women's & Children's Physicians of Naples
12.2021 - Current
Server
Keystone Place at Naples Preserve
03.2020 - 08.2021
Cashier/Stock Manager
Ross Dress for Less
07.2018 - 11.2021
GED -
Lely High School
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