Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Cervantes

Norcross,GA

Summary

Dynamic and bilingual professional with a proven track record in kitchen management at Chipotle Mexican Grill, where I enhanced operational efficiency and profitability. Skilled in multitasking, staff training, and development, with a knack for fostering positive customer experiences. Expert in food safety and inventory management, I excel in high-pressure environments, demonstrating exceptional problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Kitchen Manager

Chipotle Mexican Grill
06.2023 - 07.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.

Front Desk Receptionist

Buckhead Spine Specialist
12.2019 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Organized and maintained files and records to ensure up-to-date documentation.

Front Desk Receptionist

Holiday Inn Express Hotel
01.2018 - 07.2018
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Resolved service-related problems and documented actions in system.

Server/Hostess

Gallas Pizza
07.2017 - 11.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained a pour permit for the city of Chamblee

Education

High School Diploma -

Meadow Creek
Norcross, GA
05.2016

Skills

  • Multitasking and Organization
  • Bilingual in English and Spanish
  • Customer Service
  • Food Safety
  • Inventory Knowledge
  • Cash handling
  • Staff Training and Development
  • Kitchen Management
  • Problem-Solving and conflict resolution
  • Professional telephone demeanor
  • Experience in office documentation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Kitchen Manager

Chipotle Mexican Grill
06.2023 - 07.2024

Front Desk Receptionist

Buckhead Spine Specialist
12.2019 - 09.2020

Front Desk Receptionist

Holiday Inn Express Hotel
01.2018 - 07.2018

Server/Hostess

Gallas Pizza
07.2017 - 11.2017

High School Diploma -

Meadow Creek

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Blanca Cervantes