Blanca Charles
Fern Park,FL
Summary
Detail-oriented and dependable professional with over a decade of experience in auditing, document verification, and client account management. Proven ability to analyze complex data and identify discrepancies in high-volume environments. Licensed Mortgage Loan Originator skilled in reviewing loan files, coordinating with closing agents, and ensuring accuracy throughout the transaction process. Equipped with strong analytical abilities, and organizational excellence to excel in fast-paced environments. Adept at remote work, multitasking, and exceeding customer expectations.
Overview
24
24
years of professional experience
Work History
Customer Solutions Agent
FedEx
06.2014 - 10.2024
- Investigated and verified validity of Notice of Overcharges, resolving discrepancies based on evidence.
- Processed customer account adjustments to ensure accurate financial records.
- Handled an average of 20 daily customer communications via calls, emails, and faxes.
- Enhanced customer satisfaction by proactively addressing needs and resolving issues efficiently.
Customer Account Representative
Entec Polymers
08.2007 - 03.2014
- Collaborated with outside sales professionals to manage and maintain 150 customer accounts across five states.
- Coordinated with sales team to track inventory levels and pricing changes, ensuring accurate order processing and issue resolution.
- Monitored order progress using company systems and detailed reporting tools.
- Managed return authorizations, corrective actions, and order adjustments to maintain customer satisfaction.
- Acted as liaison between logistics, inventory, purchasing, and credit departments to streamline operations.
Freight Auditor
Data2Logistics
09.2000 - 07.2007
- Audited domestic and international shipments to ensure compliance with client contracts and carrier tariffs.
- Identified major billing discrepancies through daily audits, resulting in client savings exceeding 25% in freight costs.
- Reviewed and analyzed supporting documentation to validate audit findings.
- Supported daily operations by collaborating effectively with team members to maintain productivity and workflow efficiency.
Education
Licensed Mortgage Originator -
America's Mortgage Trainers
Orlando, FL06-2023
High School Diploma -
Elgin High School
Elgin, IL06-1989
Skills
- Client account management
- Document analysis
- CRM platform expertise
- Transportation audit experience
- Mortgage and real estate fundamentals
- Proficient time management
- Excellent verbal skills
- Experienced with Microsoft Office tools
- Remote work and self-management
Timeline
Customer Solutions Agent
FedEx
06.2014 - 10.2024
Customer Account Representative
Entec Polymers
08.2007 - 03.2014
Freight Auditor
Data2Logistics
09.2000 - 07.2007
Licensed Mortgage Originator -
America's Mortgage Trainers
High School Diploma -
Elgin High School
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