Blanca Cortes
Baldwin Park,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service/Human Resources Assistant
ATF Private Security
09.2021 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Shadow Senior HR reps on conflict resolutions compliant management.
- Assist in payroll disbursement of a team 100+ and a paychex discrepancy.
- Assist new employees with on-boarding ensuring all applications forms are filled correctly.
Clerk/ Tracer
Bartley Optical
07.2011 - 07.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting doctors prescription information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks/ tracers on company procedures and software tools effectively contributing to their integration into the team.
- Entered patience's prescriptions on our optical sales system. Making sure prescriptions, frame and color matched.
- Set up and operate Ltess tracer Machine.
- Impute glasses into tracer, insert it to give shape and size.
- Managed Salesforce, created reports. tracking customer activity.
Receptionist/Bilingual Customer Service Representative
Belco Packaging Systems
06.2005 - 04.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assigned part numbers, created and print bill of materials for production to Quickbooks.
Administrative Assistant
FireArms Training Academy
05.2003 - 06.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to customers inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed Licenses(Cpr, First Aid, Guard Card, Fire Arms sent to Bureau of Security Investigate services.
- Coordinated office supply inventory management, proactively ordering necessary items.
Education
No Degree - Business, Government Economics
Citrus Community College
Azusa, CAHigh School Diploma -
Baldwin Park High School
Baldwin Park, CA06.2004
Skills
- Bilingual
- Office Administration
- Administrative Support
- HR policies
- Employee Onboarding
- Quickbooks
- Paychex Admin Account
- Microsoft Office
Timeline
Customer Service/Human Resources Assistant
ATF Private Security
09.2021 - Current
Clerk/ Tracer
Bartley Optical
07.2011 - 07.2021
Receptionist/Bilingual Customer Service Representative
Belco Packaging Systems
06.2005 - 04.2011
Administrative Assistant
FireArms Training Academy
05.2003 - 06.2005
No Degree - Business, Government Economics
Citrus Community College
High School Diploma -
Baldwin Park High School
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