Summary
Overview
Work History
Education
Skills
Timeline
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Blanca Cosentino

Saratoga Springs,UT

Summary

Forward-thinking Manager with five years of management experience in sales and credit repair environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Manage and develop employees and responsible for implementation, overseeing, maximizing efficiency and ongoing support to business operations. Excellent reputation for resolving problems and improving customer satisfaction. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

13
13
years of professional experience

Work History

Risk Management Supervisor

Credit.com
01.2021 - Current
  • Developed and implemented processes and procedures for handling both legal and non-legal complaints, ensuring timely and effective resolution of customer concerns.
  • Investigated allegations to assess validity and recommended actions to minimize risks, working in collaboration with legal teams.
  • Managed company complaints and subpoenas, collaborating closely with legal teams to address issues promptly and in compliance with regulations.
  • Formulated short-term goals and long-term strategic plans to enhance risk control and mitigation measures.
  • Conducted training sessions for employees on risk control at frontline, fostering proactive approach to risk management.
  • Evaluated existing policies and procedures, aiming to strengthen outcomes while prioritizing customer and employee feedback.
  • Collected and analyzed data to create presentations, reports, and proposals for executive leadership and stakeholders.
  • Successfully handled over 250 daily complaint calls, emails, social media interactions, regulatory issues, and formal complaints, ensuring thorough and efficient responses to customer inquiries and concerns.
  • Utilized Microsoft Word and other software tools to create documents and communications.
  • Collaborated closely with stakeholders to maintain effective communication and ensure successful completion of projects.

Team Leader Supervisor

Lexington Law Firm
12.2014 - 12.2020
  • Proficient in leading diverse teams to achieve business objectives by fostering collaboration and leveraging individual strengths.
  • Implemented proactive performance monitoring strategies, offering constructive feedback to enhance productivity and maintain high-quality standards.
  • Ensured task accuracy, correctness, and completion by conducting thorough audits and examinations of work.
  • Exhibited strong attention to detail and efficiency, demonstrating expertise in both project and time management.
  • Acted as crucial liaison between attorneys and clients, utilizing internal databases to research and gather pertinent client information.
  • Effectively handled client communication through telephone calls and emails, maintaining responsive and client-focused approach.
  • Drafted, revised, and processed documents for review and approval by attorneys, ensuring accuracy and compliance.
  • Successfully managed performance reviews for 12-20 employees, analyzing individual achievements and identifying overall workforce execution trends.

Hostess

Olive Garden
05.2011 - 12.2018
  • Certified in two positions: Hostess and To-Go specialist.
  • Help and maintain excellent performance and ensure optimal guest experience.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Cultivated positive guest relations by managing information and orchestrating speedy seating

Education

Bachelor of Science - History And Philosophy of Science And Technology

University of Utah
Salt Lake City, UT
12.2020

Associate of Science - Philosophy

Salt Lake Community College
Salt Lake City, UT
05.2017

Skills

  • Policy Development: Develop and implement risk management policies in compliance with industry regulations
  • Regulatory Compliance: Ensure strict adherence to credit repair industry regulations, minimizing legal and regulatory risks
  • Conflict Resolution: Resolve conflicts effectively, promoting risk-aware culture through clear communication
  • Error Resolution: Identify and rectify errors promptly to reduce financial and operational risks
  • Customer Support and Satisfaction: Provide excellent customer support while managing risks associated with client interactions
  • Creative Problem Solving: Innovatively address risks through creative problem-solving approaches
  • Prioritization: Prioritize tasks based on risk impact and organizational objectives for effective risk management
  • Analytical Minded with Problem-Solving Aptitude: Use data-driven insights for informed decision-making in risk management
  • Effective Communication: Clearly convey complex risk-related information to stakeholders at all levels
  • Issue and Complaint Resolution: Efficiently address issues and complaints, minimizing reputational risks
  • Initiative and Follow-Through: Self-starter with ability to initiate and drive risk management projects independently
  • Effective Collaboration and Teamwork: Collaborate with cross-functional teams to collectively address and mitigate risks
  • Quality Performance: Deliver high-quality performance in all aspects of risk management, meeting or exceeding industry standards

Timeline

Risk Management Supervisor

Credit.com
01.2021 - Current

Team Leader Supervisor

Lexington Law Firm
12.2014 - 12.2020

Hostess

Olive Garden
05.2011 - 12.2018

Bachelor of Science - History And Philosophy of Science And Technology

University of Utah

Associate of Science - Philosophy

Salt Lake Community College

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Blanca Cosentino