Blanca Cruz

• Provided expert product and service information
• Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
• Negotiated favorable payment terms with suppliers to improve cash flow management and overall financial stability of the business.
• Maintained accurate records of all transactions, ensuring compliance with company policies and relevant regulations.
• Managed inventory effectively to maintain optimal stock levels and minimize storage costs.
• Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
• Maintained customer base of over 100 accounts by updating scripts and frequently checking in with past customers.

Scheduled, rescheduled, and cancelled appointments for dental patients.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• Helped patients complete necessary medical forms and documentation.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
• Completed patient referrals to other medical specialists.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
• Answered phone calls and messages for 10 dental facilities, scheduling appointments, and handling patient inquiries.

• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Developed age-appropriate activities and crafts to engage children.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Created safe and engaging learning environment for groups of 20 children with various learning styles.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed 100 customers a day or more and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
• Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
• Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
• Handled 1000's guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Greeted 60 customers daily and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Managed cash register after end of shift to balance and record accurate transactions.

• Informed customers about sales and promotions in a friendly manner
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Used customer insights to develop innovative sales strategies to increase sales.
• Met with 20 customers daily and prospects to discuss business needs and recommend optimal solutions.