Blanca De La Torre
Houston ,TX
Summary
Driven and adaptable professional with a proven track record at Fitness Connection, adept in customer service and problem-solving. Excelled in a fast-paced environment, enhancing team collaboration and achieving goals through effective communication and a positive attitude. Demonstrated exceptional organizational skills and a commitment to continuous improvement, making significant contributions to team success.
Overview
29
29
years of professional experience
Work History
Club Manager
Fitness Connection
02.2025 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Recruited, hired, and trained to develop high-performing staff.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Implemented policies and procedures to improve club operations and standards.
- Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Sales Manager
Fitness Connection
05.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
ACM
Fitness Connection
01.2024 - 05.2024
- Assist CM in daily goals
- Coached team mates
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager
Fitness Connection
02.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Early Childhood Educator
LL Preschool
08.2000 - 06.2016
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
- Developed comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
- Led professional development workshops for staff, sharing best practices in early childhood education.
Bilingual Teacher
HISD
09.1996 - 09.1999
- Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
- Monitored student progress in both Subject growth and Language fluency.
- Collaborated with fellow teachers to create interdisciplinary lesson plans that reinforced core concepts across multiple subjects.
- Kept detailed records of student progress and attendance.
- Maintained open communication with parents, keeping them informed of their child''s progress and addressing any concerns as necessary.
- Contributed to the development of school-wide initiatives aimed at improving overall academic performance among all students by sharing insights from experiences as a bilingual educator.
- Participated in ongoing professional development opportunities to stay current with best practices in bilingual education and improve teaching skills.
- Served as a mentor for new teachers, offering guidance on effective classroom management techniques and instructional strategies specific to bilingual classrooms.
- Addressed individual learning needs through differentiated instruction, leading to higher student achievement levels.
- Developed strong rapport with students, resulting in a positive learning environment and increased student participation.
- Organized extracurricular activities related to the target languages spoken in class, providing additional opportunities for students to practice their skills outside of the classroom setting.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Education
Social Sciences
ACC
Austin, COEarly Childhood Certification - Educación
UofH
Houston, TX08.1999
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Accomplishments
Top Trainer in District 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Club Manager
Fitness Connection
02.2025 - Current
Operations Manager
Fitness Connection
02.2025 - Current
Sales Manager
Fitness Connection
05.2024 - Current
ACM
Fitness Connection
01.2024 - 05.2024
Early Childhood Educator
LL Preschool
08.2000 - 06.2016
Bilingual Teacher
HISD
09.1996 - 09.1999
Social Sciences
ACC
Early Childhood Certification - Educación
UofH
Similar Profiles
Lyna CastorenaLyna Castorena
Front Desk Receptionist at Fitness ConnectionFront Desk Receptionist at Fitness Connection
Luke BeachlerLuke Beachler
Personal Trainer at Fitness ConnectionPersonal Trainer at Fitness Connection
Juan ArenasJuan Arenas
Fitness Professional at Fitness ConnectionFitness Professional at Fitness Connection
CHARLES OLIGBOCHARLES OLIGBO
Founder & CEO at Sawport Inc.Founder & CEO at Sawport Inc.
Monica ContrerasMonica Contreras
Physician Assistant at Everhealth PLLCPhysician Assistant at Everhealth PLLC