Blanca De Leon
Los Angeles,CA
Summary
Seeking to take on a new challenge and broaden my knowledge as a Customer Solution Center Enrollment Services Representative II. While offering versatile office skills, detail oriented and excellent communication skills when working with customers either in person or over the phone. My strengths include commitment, dependability, and trustworthiness. Ability to work collaboratively and productively with diverse groups and individuals.
Overview
24
24
years of professional experience
Work History
Family Services Case Management Specialist (CDSS & Stage I), Stage I Quality Control Specialist
CRYSTAL STAIRS, INC
Los Angeles, CA
04.2011 - Current
- Use acquired knowledge and understanding of Childcare Stage I Program contract (Statement Of Work(SOW)) to review targeted areas of 100% of completed Certified and Recertified files for contract compliance
- Review notes and/or errors found with authorizing specialists by referencing written materials (Contract, Policies and Procedures Manuals) to ensure specialists have clear understanding of errors/notes found and can complete corrections
- Report trends to upper management, provide suggestions to improve processes by identifying work instructions and/or training needed
- Assist participants in person, telephone, and mail to answer any subsidized child care program inquiries, review eligibility and review program requirements
- Collect and review required documents to ensure completion
- Follow up with participants to ensure due dates are met and assist with completing any pending documents
- Maintained both long-term and enrollment assigned caseloads approving subsidized child care services
- Complete any changes reported by participants or changes made in policy and regulation
- Reviewed and transferred cases from CalWORKs Stage 1 to California Department Social Services (CDSS) Stage 2 and 3
- Certify assigned caseload through collection of necessary documentation to determine eligibility while following Los Angeles County Statement of Work contract for Stage I and California Department of Social Services Title 5 funding terms and conditions, as well as agency's internal processes and procedures
- Proficient in the use of internal agency system Care Control and Los Angeles County CalSAWS systems needed to perform approvals of childcare services
- Serve as liaison between participants, Child Care Coordinators, Gain Social Worker, and Stage 1 to Stage 2 child care departments to appropriately meet participant's childcare needs
- Attend scheduled development training in order to stay abreast of agency and funding changes to further assist eligible participants.
Claims Processing Assistant, Processor, Lead Processor & Supervisor
Crystal Stairs Inc
Los Angeles , CA
02.2001 - 12.2010
- Assisted applicants to determine appropriate program eligibility
- Reviewed & Processed a daily average of 100+ of childcare provider payment claims
- Quality accuracy review of provider payments
- Ensured accurate and timely process for over 18,000 claims payment, $7 million average pay out per month
- Provided guidance and interpretation for State and Federal childcare funding regulations
- Supervised assigned staff, assessed, developed and implemented procedures to assure accuracy and payment efficiency
- Maintained accurate and up-to-date knowledge and implementation of all program contractual Funding Terms and Conditions of provider payments and served as liaison for management, subordinates and customers.
Education
High School Diploma -
Los Angeles Unified School District
Los Angeles , CA06-2016
Associate of Science -
El Camino College
Torrance, CASkills
- Attention to Detail
- Problem-solving aptitude
- Knowledgeable in Office software
- Adaptability and Flexibility
- Bilingual English-Spanish
Accomplishments
- DPSS Civil Rights
- The Essentials of Excellent Customer Service
- How to manage diversity in the Workplace, & Team Communication Tactics
Timeline
Family Services Case Management Specialist (CDSS & Stage I), Stage I Quality Control Specialist
CRYSTAL STAIRS, INC
04.2011 - Current
Claims Processing Assistant, Processor, Lead Processor & Supervisor
Crystal Stairs Inc
02.2001 - 12.2010
High School Diploma -
Los Angeles Unified School District
Associate of Science -
El Camino College
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