Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Blanca Del Rio

Hammond,IN

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Collection Manager

Advance Financial Federal Credit Union
01.2007 - 12.2017
  • Streamlined the collections process, reducing time spent on manual tasks and increasing overall productivity.
  • Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
  • Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
  • Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.

Collection Supervisor

Advance Financial Federal Credit Union
01.2005 - 01.2007
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Processed payroll, assisted with scheduling of staff for manager and reviewed any staff related issues.
  • Researched accounts and completed due diligence to resolve collection problems.


Loan Processor

Advance Financial Federal Credit Union
01.2002 - 01.2005
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Senior Lead Teller

Inland Employees Federal Credit Union
01.1999 - 01.2002
  • Adhered to all bank security protocols, safeguarding sensitive information from unauthorized access or disclosure.
  • Improved team performance by providing constructive feedback, coaching, and mentoring junior tellers.
  • Promoted positive workplace culture through active participation in team-building activities designed to boost morale among employees.

Teller

Inland Employees Federal Credit Union
09.1997 - 01.1999
  • Balanced cash drawer daily, identified and resolved discrepancies to provide accurate data regarding cash flow while taking corrective actions when needed.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.

Education

Bachelor of Science - Health Administration

Purdue University Northwest
Hammond, IN
12.2025

Skills

    Professionalism and Integrity

    Cash handling experience

    Teamwork and Collaboration

    Problem-solving abilities

    Computer literate

    Multitasking Abilities

    Organizational Skills

    Effective Communication

Timeline

Collection Manager

Advance Financial Federal Credit Union
01.2007 - 12.2017

Collection Supervisor

Advance Financial Federal Credit Union
01.2005 - 01.2007

Loan Processor

Advance Financial Federal Credit Union
01.2002 - 01.2005

Senior Lead Teller

Inland Employees Federal Credit Union
01.1999 - 01.2002

Teller

Inland Employees Federal Credit Union
09.1997 - 01.1999

Bachelor of Science - Health Administration

Purdue University Northwest

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Blanca Del Rio