BLANCA DIAZ
Atascosa,TX
Summary
Personable and adaptable customer service professional with a track record of exceeding client satisfaction goals. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team
Overview
14
14
years of professional experience
Work History
Client Service Representative
Peaceful Season Residential Care Home
08.2024 - Current
- Respond to customer requests and concerns promptly and professionally. Handle insurance verification and authorization processes. Schedule appropriate staff to meet with patients and families to discuss hospice services in a timely manner. Coordinate hospital discharges and general admission processes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Cleint Service Representative
Yavapai Emergency Animal Hospital
10.2021 - 06.2024
- Responsible for facilitating veterinary clients' needs throughout their visit, including communicating with the service they are seeing, processing paperwork and handling financial transactions. Serves as an expert in client service responsibilities, able to attend to and address a variety of client needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Led team in delivering exceptional customer service, enhancing overall satisfaction and loyalty.
- Assisted customers by answering questions and fulfilling requests.
- Processed customer transactions efficiently using POS systems.
Store Manager / Store Accountant
Affordable Fine Furniture
01.2012 - 01.2021
- Handled customer inquiries, processes orders, and resolves issues related to furniture purchases and services. They provide professional communication and support, ensuring customer satisfaction and loyalty
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service to enhance shopping experience.
- Maintained accurate cash drawer and balanced at shift end.
- Handled customer inquiries and resolved issues promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Coachella Valley High School
01.1992
Skills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Customer service
- Cash handling
- Cash register operation
- Cash register systems
- Refunds and exchanges
- Cash drawer balancing
- POS system operations
- Active listening
- Customer relations
- Complaint handling
- Clerical support
- Credit adjustments
- HIPAA compliance
- Insurance verification
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative
Peaceful Season Residential Care Home
08.2024 - Current
Cleint Service Representative
Yavapai Emergency Animal Hospital
10.2021 - 06.2024
Store Manager / Store Accountant
Affordable Fine Furniture
01.2012 - 01.2021
High School Diploma -
Coachella Valley High School