Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Donis

Laurel,MD

Summary


Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

20
20
years of professional experience

Work History

HR Administrator

Ace Maintenance
08.2020 - Current
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
  • Managed payroll processing for over 250 employees, ensuring accuracy and timely disbursement.
  • Improved recruitment processes by streamlining candidate screening and interview scheduling.
  • Collect statements and questionnaire when conducting investigation.
  • Work hand by hand with HR Business partners.

Surgical Scheduler

Chesapeake Urology
11.2010 - 08.2020
  • Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
  • Contacted insurance companies to obtain authorizations and gathered all related medical records.
  • Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Coded correct procedures for physician and billing purposes.
  • Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
  • Reached out to patients to confirm arrival times and convey procedures.
  • Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
  • .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
  • Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Coordinated with facilities to set up surgeries for Three Urology physician.

Office Manager

Dr. George B. Patrick
05.2005 - 10.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees.

Education

APHR - Human Resources Management

HRCI
Online

No Degree - Human Resources Management

HRCI
Online
08-2024

Skills

  • Employee relations management
  • Employee recognition programs
  • Strategic planning
  • Internal communications
  • Payroll processing
  • Onboarding and orientation
  • Human resources information systems
  • Background checks coordination
  • Teamwork
  • Willingness to learn
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Organizational skills
  • Excellent communication
  • Attention to detail
  • Self motivation
  • Microsoft office
  • Time management abilities
  • Active listening
  • Professionalism

Languages

Spanish
Native or Bilingual

Timeline

HR Administrator

Ace Maintenance
08.2020 - Current

Surgical Scheduler

Chesapeake Urology
11.2010 - 08.2020

Office Manager

Dr. George B. Patrick
05.2005 - 10.2010

APHR - Human Resources Management

HRCI

No Degree - Human Resources Management

HRCI

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Blanca Donis