Blanca Duque
Campbell
Summary
Results-driven and adaptable professional with a proven track record. Highly skilled in multitasking and problem-solving. Proficiently bilingual, I enhance customer engagement and resolve complaints with professionalism. My leadership skills have significantly contributed to team efficiency and customer satisfaction, showcasing adaptability and a commitment to excellence in diverse roles.
Overview
9
9
years of professional experience
Work History
Secretary
Rico Saddle Shop
07.2015 - 08.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Teacher
Crockett Elementary
08.2019 - 12.2019
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Facilitated communication by providing translation services for Spanish-speaking students, ensuring their full participation in classroom activities.
Clerk
Quick Trip
01.2020 - 07.2021
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Facilitated sales of services and goods.
- Maintained clean and orderly work station.
- Maintained inventory of all saleable items.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Personal Care Assistant
Lisa Moyer
03.2022 - Current
- Remained alert to problems or health issues of clients and competently responded.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Restaurant Waiter
Lone Star Eatery Grill & Bar
07.2015 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Associate of Science -
Paris Junior College
Greenville, TX12-2018
High School Diploma -
Campbell High School
Campbell, TX05-2017
Skills
- Problem-solving Ability
- CPR Certified
- Leadership skills
- Adaptable under pressure
- Adaptive equipment use
- Complaint Handling
- Management skills
- Multitasking
- Customer Engagement
- Bilingual
- Adaptability to change
- Public speaking
Timeline
Personal Care Assistant
Lisa Moyer
03.2022 - Current
Clerk
Quick Trip
01.2020 - 07.2021
Assistant Teacher
Crockett Elementary
08.2019 - 12.2019
Secretary
Rico Saddle Shop
07.2015 - 08.2018
Restaurant Waiter
Lone Star Eatery Grill & Bar
07.2015 - Current
Associate of Science -
Paris Junior College
High School Diploma -
Campbell High School
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