Blanca Elvira

• Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on- time completion
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as needed
• Provides superior customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
• Packages / transports/ loads groceries, merchandise from the Store to customer's vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customer
• In the absence of the Manager / Lead, takes the lead to communicate issues / customer concerns to
• Tore leadership / management
• Performs Representative duties as needed
• Anitation / Stocking / Food Safety:
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes / cleans / prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads/ unloads / moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation, Perform all sales and leasing activities (greet and qualify prospects, tour property and amenities)
• Opening and closing department.
• High volume of calls clerical duties.
• Worked directly with customer checkout and service
• Fast pace environment
• Answered phone calls in a professional manner and directed calls to other ext
• Leading the successful operations of the service department
• Listened and showed sensitivity to customers and partners concerns handling issues in a professional and effective manner
• 4 Years cash handling experience
• Great communications skills
• Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
• Chaired department meetings covering new implementations, problem-solving and other operational areas.
• Oversaw efficient inventory stocking and supply rotation.
• Oversaw E-store department staff to cover for other department leaders.
• Developed departmental budgets and coordinated special projects.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Communicated with managers of other departments to maintain transparency.

12211 Fondren Rd Houston, TX 77035 Manager - Marlene Bates (713) 728-1538

• Perform all sales and leasing activities (greet and qualify prospects, tour property and amenities).
• Ensure the property and show units meet the Company’s standards for the marketing/leasing tour. Communicate upkeep needs with Property Manager and Maintenance Team.
• Record all telephone and in-person traffic according to Company policy.
• Ensure application is completed according to Company policy.
• Ensure lease is completed according to Company policy.
• Ensure move-in, renewal, and move - out process is completed according to Company policy.
• Use on-site property software to track apartment availability.
• Be knowledgeable on market trends and competitor conditions that may impact the property’s occupancy. Prepare market survey.
• Design marketing plan and activities to drive traffic to the property.
• Complete outreach marketing and record all marketing efforts.
• Proficiency in using the internet for marketing, including Craig’s List, Google and other search engines.
• Distribute newsletters, flyers and resident notices.
• Knowledge of Fair Housing Laws
• Proficient in using Resman.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Verified tenant incomes and other information before accepting lease applications.
• Resolved conflicts between tenants regarding noise, encroachments and parking.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Distributed and followed up on tenant renewal notices.
• Escalated major issues to property manager for immediate remediation.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
• Responded to requests and scheduled appointments for property showings.

12520 Westheimer Rd Houston, TX 77077 Manager – Zareth Monsivais (281)556-6800

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Assist managing the company to meet all budgeted numbers and in meeting management’s expectations related to center performance.
• Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations.
• Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
• Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
• Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
• Actively lead and assist employees in meeting the center’s performance metrics as defined by management.
• Understand, recommend, and sell financial products and services to customers.
• Build strong relationships with current and prospective customers, in person and over the phone.
• Manage customer concerns, and actively participate in customer transactions.
• Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
• Evaluated approvals against established bank and government lending standards.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Looked over and approved various types of loans.
• Prepared documents for underwriting by verifying client income, credit reports and other information.

14498 Bellaire Blvd Houston, TX 77083 Manager – Sue Bonnie (281)531-8646

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Completed inventory counts and ordered merchandise.
• Maintained cash drawer of $500 or more per shift.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card and check transactions to complete customer purchases.