Blanca Encerrado-Rangel
Greensboro,NC
Summary
Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
Dependable professional experienced in soliciting information and responding to member and client inquiries. Committed to providing support to communicate professionally in high call volume situations with minimal oversight. Commitment and understanding of equal opportunities with diverse and multicultural environments.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Inbound Call Center Representative
RSVP Communications
Greensboro, NC
08.2025 - Current
- Answered inbound calls, providing information and support to customers.
- Assisted customers with troubleshooting issues and resolving service inquiries.
- Documented customer interactions accurately in the call tracking system.
- Handled escalated calls calmly and efficiently.
- Gave customers suggestions on different options for purchases based on the customer’s needs.
- Maintained knowledge of products and services to enhance customer experience.
- Educated customers on company policies, procedures, and service offerings.
Sales Associate
Goodwill Industries
Greensboro, NC
05.2024 - 06.2024
- Assisted customers in locating and selecting merchandise.
- Organized and maintained store displays for optimal presentation.
- Processed transactions efficiently at the point of sale.
- Provided product knowledge to enhance customer experience.
- Restocked shelves to ensure product availability for shoppers.
- Collaborated with team members to maintain store cleanliness.
- Maintained accurate cash handling.
Seasonal Worker
Simply Southern
Greensboro, NC
11.2023 - 01.2024
- Assisted customers in selecting merchandise and addressed inquiries.
- Maintained cleanliness and organization of the sales floor and stockroom.
- Operated point-of-sale system for processing transactions efficiently.
- Restocked shelves with new inventory to enhance product availability.
- Supported team members during peak seasons to ensure smooth operations.
- Listened to customer feedback and identified issues to be met.
- Provide product price information.
Store Associate
Family Dollar
Greensboro, NC
03.2023 - 07.2023
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organization throughout shifts.
- Stocked shelves with merchandise and ensured proper product placement.
- Collaborated with team members to meet daily operational goals.
- Processed customer transactions efficiently at the register.
- Handled returns and exchanges according to company policies.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Education
James Benson Dudley High School
Greensboro , NCSkills
- Customer service
- Call handling
- Transaction processing
- Product knowledge
- Sales techniques
- Conflict resolution
- Attention to detail
- Effective communication
- Adaptability to change
- Empathy and patience
- Spanish translation
- Data entry
- Active listening
Timeline
Inbound Call Center Representative
RSVP Communications
08.2025 - Current
Sales Associate
Goodwill Industries
05.2024 - 06.2024
Seasonal Worker
Simply Southern
11.2023 - 01.2024
Store Associate
Family Dollar
03.2023 - 07.2023
James Benson Dudley High School