Blanca Fonseca
Hollywood,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Dedicated Airbnb Host with over 2 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to 3,000 guests concurrently. Manages portfolio of 41 properties concurrently, overseeing maintenance, advertising and rentals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager/Airbnb Host
Vacay Mode
01.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Airbnb Cleaner
Devir
02.2021 - 01.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Preschool Lead Teacher
Nanas Preschool
11.2010 - 01.2021
- Enhanced student learning experiences by incorporating hands-on activities and group projects into lesson plans.
- Strengthened communication skills among students through structured group activities and peer review sessions.
- Achieved higher levels of student participation with interactive teaching methods and engaging materials.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Front Desk Receptionist
Dr. Bali
04.2007 - 01.2010
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
Education
No Degree - Nursing
Broward College
Fort Lauderdale, FL03.2027
Skills
- Business Development
- Document Control
- Production
- Financial Management
- Customer Service
- Operations Management
- Project Management
- Schedule Management
- Workforce Management
- Client Relationships
- Team Leadership
- Performance Evaluations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
*Billing and Coding Certificate
*CDA, Directors Credentials and 45 hours
Timeline
Operations Manager/Airbnb Host
Vacay Mode
01.2022 - Current
Airbnb Cleaner
Devir
02.2021 - 01.2022
Preschool Lead Teacher
Nanas Preschool
11.2010 - 01.2021
Front Desk Receptionist
Dr. Bali
04.2007 - 01.2010
No Degree - Nursing
Broward College
*Billing and Coding Certificate
*CDA, Directors Credentials and 45 hours
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