Blanca Gabriela Huerta
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
18
18
years of professional experience
Work History
Office Assistant
Luv to Learn Skool
01.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Operations Manager
Kenan Advantage Group Inc.
08.2022 - 09.2023
- Track staffing requirements, hiring new employees as needed
- Maintaining constant communication with drivers
- Analyze process to identify challenges and offer solutions in the event that negative situation develop
- Monitored daily operations to ensure compliance with safety regulations
- Resolved customer complaints regarding shipment delays or damaged goods promptly
- Coordinated logistics activities including scheduling, routing, tracking, and invoicing of shipments, personnel work schedules
- Reported maintenance and repair needs for transportation vehicle equipment
- Formed and sustained strategic relationships with clients.
- Import and Export from Long Beach and LAX shipping terminals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Dispatch Operations Manager
TCubed Transportation / Titan Terminal & Transport
05.2019 - 08.2022
- Scheduled, monitored and tracked shipments to guarantee timely
- Resolved any customer complaints or disputes in a timely manner while maintaining high levels of customer satisfaction
- Collaborated closely with other departments such as sales and customer service teams
- Maintained accurate records of all dispatched loads including freight bills, invoices
- Monitored driver performance and safety standards while ensuring adherence to company policies.
- Tanker Truckloads, Import and Export, knowledge LA Ports and Long Beach
Scheduling Coordinator
Titan Terminal & Transport
06.2015 - 07.2020
- Responded promptly to all customer inquiries regarding availability or schedule changes
- Resolved customer inquiries regarding schedule changes or availability of services and products
- Scheduled 30 to 60 loads a day, inbound and outbound
- Sent out frequent telephone or email reminders of scheduled meetings to participants
- Communicated schedule changes to appropriate department personnel and other ancillary areas
Account Manager
Titan Terminal & Transport
01.2010 - 07.2020
- Resolved customer complaints in a timely manner
- Managed multiple accounts simultaneously while meeting deadlines
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Created comprehensive reports on account performance and presented them to senior management
- Motivated and worked with onboarding team members to successfully integrate new employees into organization
Customer Service Representative
Titan Terminal & Transport
10.2007 - 01.2010
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Assisted drivers with check in and out process.
Education
Associate of Arts - Business / Early Child Development
Los Angeles Community College
Online 05-2026
Skills
- Consultative Sales
- Senior Leadership Support
- Call Management
- Account Management
- Account Updating
- Customer Relations
- Paperwork Processing
- Follow-Up Skills
- Multi-Task Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Assistant
Luv to Learn Skool
01.2024 - Current
Operations Manager
Kenan Advantage Group Inc.
08.2022 - 09.2023
Dispatch Operations Manager
TCubed Transportation / Titan Terminal & Transport
05.2019 - 08.2022
Scheduling Coordinator
Titan Terminal & Transport
06.2015 - 07.2020
Account Manager
Titan Terminal & Transport
01.2010 - 07.2020
Customer Service Representative
Titan Terminal & Transport
10.2007 - 01.2010
Associate of Arts - Business / Early Child Development
Los Angeles Community College
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