Highly motivated, results-driven, and proven ability to work well under pressure, to also adapt quickly, and build strong relationships. I'm eager to apply my knowledge and passion to any challenging role.
Overview
12
12
years of professional experience
Work History
ALE IA
NISD
San Antonio, TX
07.2023 - Current
Provided special attention to individuals needing extra academic or behavioral guidance during classes.
Participated in professional development activities related to special education topics.
Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
Supported students with personalized accommodations, who need extra assistance
Helped students to develop good behavioral habits through positive reinforcement and encouragement
Instructed students on basic academic skills such as reading, and writing
Prepared lesson materials, bulletin board displays, and demonstrations to assist teachers in classroom preparation.
Customer Service Support
QVC
San Antonio, TX
07.2013 - 11.2020
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed positive relationships with customers through friendly interactions.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.