Blanca Giraldo
Chatham,NJ
Summary
Dynamic and detail-oriented professional with a proven track record at Old Navy, excelling in customer service and teamwork. Adept at problem-solving and maintaining store performance, I foster positive relationships and enhance visual merchandising. Committed to continuous improvement, I thrive in fast-paced environments while ensuring customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Senior Lead
Old Navy, Gap
01.2020 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Optimized store performance through regular maintenance, cleaning, and calibration tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Sales Associate
Shoe Time
01.2020 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Senior Lead
Old Navy, Gap
01.2020 - 07.2025
Sales Associate
Shoe Time
01.2020 - 07.2025
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