Blanca Gonzalez
Downey,California
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and direct style.
Overview
26
26
years of professional experience
Work History
Human Resources Business Partner
Nordstrom
02.2016 - Current
- Leveraged employee sentiment data to inform areas of focus and supported leaders to build culture and drive performance.
- Leveraged org health metrics to understand areas of focus and strategies regarding turnover, stability & employee engagement.
- served as a trusted advisor and "truth teller" to leader, assessing team dynamics and leadership affectiveness.
- Support Leaders in executing on operating model to ensure we are focused on the moist critical work.
- Consult & partner with Leaders on business programs that impact employees.
- Develop capabilities of Leaders to build teams and develop people to drive business outcomes.
Human Resources Manager
Nordstrom
04.2011 - 02.2016
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Partnered with Leader to Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Sales Department Manager
Nordstrom
12.2004 - 04.2011
- Handled customer concerns, enabling quick resolution, and customer satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about Performance and Customer Service
- Recruited and hired top-level talent to add value and expertise to sales department.
- Maintained positive customer and employee relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Robinson's May
01.1998 - 12.2004
Education
Associate of Arts -
Long Beach City College
Long Beach, CASkills
- Coaching Leadership
- Organizational Structure
- Employee Performance Management
- Talent Review
- Analyzing and Modifying Compensation
- Advising Department Managers
- Managing Employee Relations
Languages
Spanish
Professional Working
Timeline
Human Resources Business Partner
Nordstrom
02.2016 - Current
Human Resources Manager
Nordstrom
04.2011 - 02.2016
Sales Department Manager
Nordstrom
12.2004 - 04.2011
Sales Associate
Robinson's May
01.1998 - 12.2004
Associate of Arts -
Long Beach City College
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