Blanca Gonzalez
Weimar,TX
Summary
Dedicated professional with experience as a Host Trainer and Community Service Coordinator. Demonstrated expertise in communication, problem-solving, and leadership. Passionate about fostering team collaboration and driving positive change in the community.
Overview
3
3
years of professional experience
Work History
Host
Aba
Austin, TX
02.2025 - 05.2025
- Welcomed guests and managed seating arrangements to optimize flow and enhance guest experience.
- Handled reservations and walk-ins, maintaining accurate wait lists to minimize guest wait times.
- Monitored dining area for cleanliness, ensuring compliance with health standards and enhancing ambiance.
- Addressed guest inquiries and concerns promptly, fostering positive relationships and repeat business.
Host Trainer
Yard House
Austin, TX
01.2023 - 02.2025
- Responsible for greeting guests with genuine hospitality and professionalism.
- Accurately quoting wait times.
- Seating guests in a clean and sanitary environment all while accommodating their needs.
- Maintain front area clean and restocked at all times.
- Take reservations over the phone.
Client Care Support
Visa
Austin, TX
10.2024 - 12.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume call traffic while maintaining professionalism and composure.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Community Service Coordinator
Cesar Chavez Foundation
Austin, TX
09.2023 - 01.2024
- This position involves the use of judgment, supervisory ability, and skills in resident/community planning The position requires implementing and supervising programs, classes, and activities for effectiveness.
- The position requires supervision of residents, volunteers, and student interns.
- Maintain all ethical practices of the Cesar Chavez Foundation by serving the community with character, integrity, dignity, and a high degree of professionalism.
- Manage all Si Se Puede Community Center Programs, which consist of an Afterschool Program, Resident Social Services, Meal Distribution, Health and Wellness, and Community Outreach.
- Friendly, outgoing personality that establishes a welcoming environment within the facility for members and visitors.
- Skill in maintaining record-keeping and document retention systems and in compiling comprehensive reports.
Box Office Attendant
Corpus Christi Hooks
Corpus Christi, TX
05.2022 - 12.2022
- Be an ambassador and provide excellent customer service for the Corpus Christi Hooks Baseball Club.
- Answering incoming telephone calls, and emails, and assisting fans.
- Sell tickets at the Box Office windows and over the phone.
Education
High School Diploma -
Harlingen High School
Harlingen, TXSkills
- Training & Development
- Problem Solving
- Multitasking
- Leadership Experience
- Communication and Interpersonal skills
- Team collaboration
Languages
English
Spanish
Timeline
Host
Aba
02.2025 - 05.2025
Client Care Support
Visa
10.2024 - 12.2024
Community Service Coordinator
Cesar Chavez Foundation
09.2023 - 01.2024
Host Trainer
Yard House
01.2023 - 02.2025
Box Office Attendant
Corpus Christi Hooks
05.2022 - 12.2022
High School Diploma -
Harlingen High School