Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Granados

Concord,CA

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Proven success in optimizing practice performance, reducing accounts receivable (AR), and driving revenue growth. Skilled Dentrix, Financial management, and staff training. Bilingual in English and Spanish, Enhancing patient communication and operational efficiency. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen.

Overview

3
3
years of professional experience

Work History

Business Manager

Montgomery Street Dental
06.2023 - Current

Managed daily operations, overseeing a team of 7 employees to ensure seamless workflow and patient satisfaction.


Led financial management, significantly reducing AR and optimizing revenue collection.


Implemented and marketed MGE practice growth strategies, increasing patient retention and case acceptance.

managed all aspects of marketing partners.


Trained and mentored staff, enhancing efficiency and team performances.


Streamlined administrative processes using Dentrix,

Improving scheduling, billing, and report accuracy.


Weave programming to successfully connect with patients on a daily basis.

  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Assisted with hiring process and training of new employees.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Conducted daily, weekly and monthly team and marketing meetings.

Lead Licensed Massage Therapist

Cocoon Day Spa
03.2022 - 07.2024
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Increased overall revenue by upselling additional services and products to clients during their appointments.
  • Continuously updated professional knowledge by attending industry conferences, workshops, and seminars relevant to massage therapy trends and techniques.
  • Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
  • Provided exceptional pain relief for clients suffering from chronic conditions or post-injury discomfort through targeted therapeutic techniques.

Education

Certified Massage Therapist -

Mendocino School Of The Healing Arts
Mendocino City, CA
06-2004

High School Diploma -

Cloverdale High School
Cloverdale, CA
01-2003

Skills

  • Financial management
  • Customer service
  • Project management
  • Employee management
  • Office Management & leadership
  • Financial Management & High AR Recovery
  • Dentrix & Practice Management Softwear
  • Marketing & Patient Acquisition Strategies
  • Insurance Billing Optimization
  • Staff Training and Development
  • Bilingual: English & Spanish

Languages

English
Spanish

Timeline

Business Manager

Montgomery Street Dental
06.2023 - Current

Lead Licensed Massage Therapist

Cocoon Day Spa
03.2022 - 07.2024

Certified Massage Therapist -

Mendocino School Of The Healing Arts

High School Diploma -

Cloverdale High School
Blanca Granados