Blanca Hernandez
Goodyear,AZ
Summary
Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon merch
12.2021 - Current
- Replenish garments to pick mod
- Pick batches of garments to print
- Print on garments on printer machine
- Quality check after dryer
- Fold and set for shipping
- Ship out each order
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Food Delivery Driver
door dash
07.2020 - Current
- Pick up and deliver food to customers homes or places of work
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Assistant Manager/Merchandise Manager
Dollar Tree - Goodyear, AZ
10.2020 - 11.2021
- Supervise stocking team
- Open and close store as needed
- Key holder
- Process markdowns
- Handle vendor deliveries
- Ring up customers
- Provide customer service
- Maintain stock room
Warehouse Order Picker
GAP INC
04.2019 - 12.2019
- For the outbound department
- Cross-trained in sorting for packers, stocking inbound packages, and packed multi-package orders.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
PACKAGE HANDLER
UNITED PARCEL SERVICE (UPS)
07.2018 - 04.2019
- Sorted newly unloaded packages according to destination, foreign and domestic
- Lifted packages up to 70LBS
- Sorted packages to exceed the 30packages/minute minimal volume amounts.
CUSTOMER SERVICE REPRESENTATIVE (CSR)
EMPEREON CONSTAR CALL CENTER
01.2017 - 06.2018
- Handled inbound customer service calls regarding troubleshooting, billing issues, and upsell other services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
TEAM LEAD
AMAZON FULFILLMENT CENTER
08.2013 - 11.2016
- Trained newly hired associates
- Process guide; overseen work of up to 20 other associates in inbound department
- Received and stocked packages to be picked for new orders.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Education
GED - General Studies
ESTRELLA MOUNTAIN COMMUNITY COLLEGE
Goodyear, AZ06.2008
Skills
- Excellent communication skills
- Attention to Detail
- Leadership Qualities
- Workplace Safety
- Decision-Making
- Complex Problem-Solving
- Courteous and Professional
- New Hire Training
- Issue Resolution
- Process Improvement
- Multiple Priorities Management
- Multitasking
- Warehouse Experience
Certification
- Driver's License
- Forklift Certification
Additional Information
Efficient in Information Technology- Microsoft applications (Excel, Word, PowerPoint, and Access)., Excels at Multitasking., Great Team Member., Excellent Communication Skills., Detailed and Quality Orientated.
Timeline
Amazon Associate
Amazon merch
12.2021 - Current
Assistant Manager/Merchandise Manager
Dollar Tree - Goodyear, AZ
10.2020 - 11.2021
Food Delivery Driver
door dash
07.2020 - Current
Warehouse Order Picker
GAP INC
04.2019 - 12.2019
PACKAGE HANDLER
UNITED PARCEL SERVICE (UPS)
07.2018 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE (CSR)
EMPEREON CONSTAR CALL CENTER
01.2017 - 06.2018
TEAM LEAD
AMAZON FULFILLMENT CENTER
08.2013 - 11.2016
GED - General Studies
ESTRELLA MOUNTAIN COMMUNITY COLLEGE
- Driver's License
- Forklift Certification
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