Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Blanca Hernandez

Jonesboro,GA

Summary

Highly motivated and licensed Property & Casualty Insurance Agent with a strong passion for providing exceptional customer service. Seeking a position in a fast-paced insurance agency where I can leverage my extensive knowledge of insurance policies and bilingual proficiency in Spanish and English to effectively communicate with clients and deliver tailored insurance solutions. Committed to building strong client relationships, driving sales, and exceeding performance targets in a dynamic and competitive industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Tara Package
09.2021 - 05.2024


  • Provided exceptional customer service by promptly greeting and assisting customers, offering product recommendations, and efficiently handling transactions
  • Maintained a pristine and organized checkout area, enhancing the overall shopping experience for customers
  • Collaborated with team members to monitor inventory levels, promptly restock products, and facilitate efficient ordering processes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.

Property & Casualty Insurance Agent

Shield Insurance Agency, INC
01.2020 - 08.2021
  • Effectively provided quotes to potential clients, whether they called in, walked into the office, or were generated as leads
  • Assisted clients with endorsements, renewals, and the processing of monthly payments, ensuring their policies were up-to-date and accurately maintained
  • Proactively communicated with clients via email, providing timely reminders and updates regarding their policy renewals or upcoming payments
  • Ensured that client files were meticulously organized and kept up-to-date, allowing for easy access and retrieval of necessary information
  • Demonstrated strong communication skills, effectively conveying policy details to clients in a clear and concise manner
  • Addressed any questions or concerns promptly, ensuring that clients fully understood their policies
  • Prioritized customer satisfaction, always striving to provide exceptional service and resolving any issues or concerns in a timely and efficient manner.

Receptionist

M& A TAX GROUP, INC
01.2019 - 01.2020
  • Efficiently typed various documents, including correspondence, drafts, memos, and emails
  • Additionally, prepared three reports weekly for management
  • Meticulously handled incoming messages and correspondence by promptly opening, sorting, scanning, and distributing them
  • Welcomed and assisted visitors, ensuring they were directed to the appropriate person or helped them schedule appointments as needed
  • Skillfully processed payments both in person and over the phone, meticulously documenting invoices or sales receipts and creating individual customer files
  • Demonstrated exceptional data entry skills, maintaining well-organized files sorted by date and effectively managing spreadsheets for daily tasks
  • Proficiently utilized company software, including Google Suite, Quickbooks, and Authorize.Net
  • Professionally handled a high volume of phone calls, consistently answering over 50 calls daily and accurately recording detailed messages.

Education

High School Diploma -

Jonesboro High School
Jonesboro, GA

Skills

  • Licensed Property and Casualty License NO: 339163
  • Bilingual Proficiency
  • Goal-Oriented and Customer-Focused
  • Exceptional Communication and Interpersonal Skills
  • Strong Sales and Negotiation Skills
  • Comprehensive Insurance Knowledge
  • Relationship Building
  • Proficiency in CRM Software
  • Detail-Oriented and Organizational Skills

Certification

Property & Casualty Insurance License

License NO: 3391638

Issue date:01-24-2021

Expiration date: 06-30-2025

Timeline

Cashier

Tara Package
09.2021 - 05.2024

Property & Casualty Insurance Agent

Shield Insurance Agency, INC
01.2020 - 08.2021

Receptionist

M& A TAX GROUP, INC
01.2019 - 01.2020

High School Diploma -

Jonesboro High School

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Blanca Hernandez