Blanca Gabriela Huerta
Whittier,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Titan Terminal & Transport
South Gate, CA
10.2007 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- A
Operations Manager
Kenan Advantage Group Inc.
South Gate, CA
08.2022 - 09.2023
- Track staffing requirements, hiring new employees as needed.
- Maintaining constant communication with drivers.
- Overseeing transportation policies, standards.
- Analyze process to identify challenges and offer solutions in the event that negative situation develop.
- Ensured compliance with federal, state, and local laws governing transportation operations.
- Monitored daily operations to ensure compliance with safety regulations.
- Maintained accurate records of all transactions related to transportation services.
- Trained personnel on proper handling techniques for hazardous materials.
- Resolved customer complaints regarding shipment delays or damaged goods promptly.
- Provided guidance and leadership to team members while managing their workloads effectively.
- Coordinated logistics activities including scheduling, routing, tracking, and invoicing of shipments.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Dispatch Operations Manager
Titan Terminal & Transport
South Gate, CA
05.2019 - 08.2022
- Scheduled, monitored and tracked shipments to guarantee timely delivery.
- Analyzed customer requirements in order to determine the most suitable transport mode or combination of modes.
- Resolved any customer complaints or disputes in a timely manner while maintaining high levels of customer satisfaction.
- Collaborated closely with other departments such as sales and customer service teams.
- Maintained accurate records of all dispatched loads including freight bills, invoices.
- Monitored driver performance and safety standards while ensuring adherence to company policies.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
Scheduling Coordinator
Titan Terminal & Transport
South Gate, CA
06.2015 - 07.2020
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Scheduled 30 to 60 loads a day, inbound and outbound.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
Account Manager
Titan Terminal & Transport
South Gate, CA
01.2010 - 07.2020
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Created comprehensive reports on account performance and presented them to senior management.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Skills
- Consultative Sales
- Call Management
- Account Updating
- Paperwork Processing
- Multi-Task Management
- Senior Leadership Support
- Account Management
- Customer Relations
- Follow-Up Skills
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Operations Manager
Kenan Advantage Group Inc.
08.2022 - 09.2023
Dispatch Operations Manager
Titan Terminal & Transport
05.2019 - 08.2022
Scheduling Coordinator
Titan Terminal & Transport
06.2015 - 07.2020
Account Manager
Titan Terminal & Transport
01.2010 - 07.2020
Customer Service Representative
Titan Terminal & Transport
10.2007 - 01.2024
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