Blanca I. Ramirez
El Paso,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mental Health Technician
El Paso Behavioral Health System
2022.07 - Current
- Provide care and guidance to mentally ill and emotionally imbalanced patients by ensuring comfort during and in between treatments
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from units to meals, activities, and visitation areas to maintain safety and security.
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Counseled and mentored clients on substance use and life choices
- Assisted in development of therapeutic activities for patients
Social Media Content Moderator
Teleperformance USA
2020.07 - 2022.07
- Reviewed, classified, or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Moderated traumatic, sensitive, and potentially offensive content to promote a safe environment for users.
- Remained up-to-date on workflow changes, operational guidelines, and community standards to implement correct policies.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security
Team Leader
HGS
2014.06 - 2018.05
- Managed over 50 customer calls per day to increase patient satisfaction and reduce transfer rates.
- Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner
- Supervised a team of over 25 members and made sure that they were in compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Address disciplinary and/or performance problems according to company policy
- Prepared warnings and communicated effectively with employees on making effective/appropriate decisions relative to corrective action as required
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Donor Processor Lead
Biomat USA, Grifols Plasma
2012.10 - 2014.09
- Monitored and enforcing department policies and procedures to keep the team operating effectively and delivering proactive improvements for better patient flow.
- Completed quality control assessment on equipment used in the donor screening process.
- Determined donor suitability through screening tests, hematocrit, and vital signs.
- Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
- Verifying a donor and screening them to ensure accuracy and safety for he donors and patients who are receiving the plasma
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Office Coordinator
Liberty Tax Service
2010.01 - 2014.06
- Payroll and processing schedules, overseeing day-to-day operations of offices, and promoting excellent client service.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports, marketing, and analyzing financial information
- Audit representation and free tax advice, maintain records of financial transactions for multiple businesses by establishing accounts; and post transactions & comply with taxation requirements by preparing and filing tax documents; complying with tax regulations; maintaining tax records
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
- Use accounting software to account for financial transactions
- Bookkeeping and accounting with lots of attention to detail, deadline-oriented with general math skills and lots of data entry, proficient with 10-key calculator, verbal and written communication directly with clients.
Education
Bachelor's - Healthcare Administration
Southwest University of El Paso
El Paso, TX03.2022
Associates - Coding and Billing
Southwest University of El Paso Applied
El Paso, TX09.2015
Medical Clinical Assistant -
Western Technical College
El Paso, TX03.2009
Skills
- Care Coordination
- Continuous Quality Improvement (CQI)
- Team Meetings
- Care Plan Development
- Excellent Customer Service Skills
- Lead Activities
- HIPAA Requirements
- Recreational Activity Planning
- Reading Comprehension
- Intake Assessment
- Recreational Activity Planning
- Emergency Interventions
- Mental Health Support
- Admitting and Discharging
- Activities of Daily Living (ADL) Assistance
- Administrative Support
- Tax Software
- Manage Budgets
- Event Coordination
- Schedule Management
- Cost Management
- Microsoft Word
- Microsoft Outlook
- Medical Terminology
- Microsoft Excel
- Medical Billing
- Event Planning
- Critical Thinking
- Patient Scheduling
- Patient Flow Coordination
- Calendar Management
- Team Leadership
- Care Coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
- Achieved office growth through effectively helping with customer service.
Certification
- Certified CPR & BLS, American Red Cross - April 2023
- CMAA - Certified Medical Administrative Assistant
Additional Information
I am a fast learner detail-oriented individual, that her ambition is to success while making the company succeed with me. I am a motivation to others and a leader to many. My actions speak for themselves. If you select me as your next it person, you will not regret it.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Mental Health Technician
El Paso Behavioral Health System
2022.07 - Current
Social Media Content Moderator
Teleperformance USA
2020.07 - 2022.07
Team Leader
HGS
2014.06 - 2018.05
Donor Processor Lead
Biomat USA, Grifols Plasma
2012.10 - 2014.09
Office Coordinator
Liberty Tax Service
2010.01 - 2014.06
Bachelor's - Healthcare Administration
Southwest University of El Paso
Associates - Coding and Billing
Southwest University of El Paso Applied
Medical Clinical Assistant -
Western Technical College
- Certified CPR & BLS, American Red Cross - April 2023
- CMAA - Certified Medical Administrative Assistant
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