Blanca Jaramillo
San Ysidro,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
11
11
years of professional experience
Work History
Sales Associate
San Diego Zoo
2920 Zoo Drive, San Diego, CA 92101
06.2008 - 01.2009
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Target
1240 Broadway Chula Vista, CA 91911-2911
10.2007 - 01.2008
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Macys Department Store
555 Broadway Chula Vista, CA 91910
09.2006 - 01.2007
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Maintained organized store environment to foster pleasant shopping experiences.
- Greeted customers, identified needs and provided product advice.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
Sales Associate
Learners New York
3030 Plaza Bonita Rd National City, CA 91950
05.2002 - 03.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Prepared Foods Team Member
Burger King
3030 Plaza Bonita Rd, Ste 2075, National City, CA
03.1998 - 01.1999
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Prepared food items by following recipes and product directions.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Demonstrated flexibility by working across multiple stations within the prepared foods department as needed.
- Organized food and products by date and maintained adequate supplies.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
GED -
Castle Park High
1395 Hilltop Drive Chula Vista, CA 9191106-1994
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Customer needs assessment
- Retail store operations
- Retail merchandising expertise
Languages
English
Native or Bilingual
Timeline
Sales Associate
San Diego Zoo
06.2008 - 01.2009
Sales Associate
Target
10.2007 - 01.2008
Sales Associate
Macys Department Store
09.2006 - 01.2007
Sales Associate
Learners New York
05.2002 - 03.2004
Prepared Foods Team Member
Burger King
03.1998 - 01.1999
GED -
Castle Park High