Blanca Jimenez Herrera
El Paso,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alorica
04.2024 - 06.2025
- Customer Support: Provided exceptional service to customers across multiple communication channels (phone, email, chat), maintaining a high level of professionalism and resolving inquiries promptly.
- Issue Resolution: Effectively addressed customer complaints and concerns, achieving a resolution rate within first contact.
- Sales & Upselling: Assisted customers with product/service recommendations, achieving upselling targets and contributing to a increase in revenue.
- Team Collaboration: Worked closely with the team to meet daily KPIs (Key Performance Indicators) and ensure a smooth customer experience.
- Problem-Solving: Diagnosed and resolved technical issues, ensuring customer satisfaction and reducing the need for follow-up calls.
- Feedback & Reporting: Collected customer feedback to identify recurring issues and collaborated with management to improve service delivery.
Swing Manager
McDonald's
07.2016 - 04.2024
- Leadership: Supervised a team of staff during shifts, ensuring optimal performance, adherence to company policies, and customer satisfaction.
- Operations Management: Coordinated daily operations, including inventory control, food safety procedures, and maintaining a clean work environment.
- Customer Service: Addressed customer complaints and ensured high levels of customer satisfaction, resulting in positive feedback and repeat business.
- Training & Development: Trained and mentored new employees, improving team efficiency and reducing onboarding time.
- Problem-Solving: Handled operational challenges, including staffing shortages and inventory issues, ensuring minimal disruption to service.
- Sales & Performance Tracking: Monitored sales targets and worked with the team to achieve goals, contributing to a increase in sales during your tenure.
Education
The University of Texas At El Paso
El Paso, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alorica
04.2024 - 06.2025
Swing Manager
McDonald's
07.2016 - 04.2024
The University of Texas At El Paso
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