Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst
Blanca Juarez

Blanca Juarez

Holland,TX

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 10 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

Overview

13
13
years of professional experience

Work History

Cashier

Fiesta Mart LLC
Austin, TX
02.2022 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Department Supervisor With Keys

Azul Hospitality Group
Austin, TX
04.2015 - 05.2020
  • Monitored security areas during busy periods.
  • Rotated stock according to dates and protocols.
  • Received and counted money.
  • Completed store opening and closing procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Department Supervisor With Keys

Toys"R"Us / Babies R Us
Austin, TX
10.2010 - 08.2016
  • Trained team members in successful strategies to meet operational and sales targets.
  • Tracked and prioritized work orders to meet daily production requirements
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Monitored security areas during busy periods.
  • Rotated stock according to dates and protocols.
  • Trained and mentored new employees.
  • Processed cash, credit, debit and check payments.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Completed store opening and closing procedures.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Designed and built over Number displays to generate customer interest in store merchandise.
  • Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Provided sales feedback to management to address concerns in sales reports.
  • Oversaw team of Number employees.
  • Opened inventory boxes and restocked shelves.
  • Broke down boxes and disposed of trash.
  • Received and counted money.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.

Teller Associate

Capital One Bank N.A
Austin, TX
03.2010 - 02.2012
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Executed wire transfers, stop payments and account transfers.

Education

Finance

Austin Community College
Austin, TX
08.2018

Skills

  • Willingness to Learn
  • Basic Mathematics
  • Service-Oriented
  • POS Terminal Operation
  • Retail Industry Experience
  • Product Sales
  • Cycle Counts and Audits
  • Microsoft Office
  • Records Organization
  • Computer Proficiency
  • Cash Handling and Reconciliation
  • Retail Operations
  • Inventory Management
  • Recruitment and Training
  • Sales Leadership
  • Relationship Building
  • Creativity and Originality
  • Problem Anticipation and Resolution

Additional Information

Blessed with four children: Jose 18, John 10, Gemma 7, Logan 4. Family oriented, catholic background,.Austin bilingual.

Timeline

Cashier

Fiesta Mart LLC
02.2022 - 08.2022

Department Supervisor With Keys

Azul Hospitality Group
04.2015 - 05.2020

Department Supervisor With Keys

Toys"R"Us / Babies R Us
10.2010 - 08.2016

Teller Associate

Capital One Bank N.A
03.2010 - 02.2012

Finance

Austin Community College

Similar Profiles

CREATE PROFILE
Blanca Juarez