Blanca Kelley

Work History

Educational Media Foundation

Rocklin, CA

05.2007 - Current

Reviewed and updated suppliers' information such as contact details, payment terms, and performance ratings.
Tracked orders and confirmed system lead times, delivery dates and costs.
Maintained records of purchases, pricing, and other important data in company databases.
Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
Discussed defects and delivery problems with suppliers to negotiate refunds.
Monitored stock levels and identified purchasing needs.
Reviewed and approved vendor invoices.
Developed strategies for procuring goods and services at the most cost-effective prices.

Electronic Data Systen

Rancho Cordova, CA

03.2001 - 07.2006

Assisted in the design of local area networks, wide area networks and wireless networks.
Implemented system upgrades including firmware revisions, patches.
Responded to helpdesk tickets regarding network connectivity issues in a timely manner.
Assisted with the implementation of new technologies such as server virtualization
Ran cables from existing patch panels to new patch panels to secure router and switches in proper location.
Set up VPN connections for remote employees
Created detailed documentation of existing network infrastructure components.
Performed periodic backups of critical network devices configurations.
Provided technical support for users experiencing problems connecting to the network or accessing resources on it.
Configured routers, switches and other networking equipment.
Acted as primary contact for computer hardware and software problems and network emergencies.
Maintained hardware and software for networks and assisted in installation and upgrade of servers.
Maintained positive working relationship with fellow staff and management.

Electronic Data Systems, EDS

Rancho Cordova, CA

08.1995 - 03.2001

Developed and implemented procedures for monitoring systems, networks, applications, and services.
Identified, diagnosed, and resolved technical problems related to network and system availability.
Tested newly installed software programs prior to deployment in production environments.
Maintained accurate records of all equipment installation and configuration details.
Responded promptly to service requests by troubleshooting hardware, software problems remotely or at user's desktops, laptops when necessary.

Continental Computer Systems CCS

El Segundo, CA

01.1992 - 08.1995

Conducted monthly one-on-one meetings with each team member to discuss individual performance goals.
Maintained open communication channels with employees regarding changes in policies or procedures that affect them directly.
Developed and implemented customer service policies and procedures to ensure quality service standards were met.
Served as a liaison between corporate management teams and front line employees when resolving conflicts.
Held regular team meetings to discuss challenges faced by agents while handling customer interactions.
Delegated work to staff, setting priorities and goals.
Issued work schedules, duty assignments and deadlines for office or administrative staff.