Overview
Work History
Skills
Timeline
Generic

Blanca Lira

El Paso

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Mervyn's Department Store
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Chipotle
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.

Car Hopper

Sonic
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Dispatcher

T.A.X. Inc.
11.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.

Service Advisor

Mhc Kenworth
06.2018 - 11.2021
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.

Warranty Manager

Border International
02.2008 - 06.2018
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
  • Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
  • Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.

Technician

Sears Auto Center
02.2017 - 02.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Participated in ongoing training programs to stay current on industry trends and best practices.

Assistant Manager

Limited Too
07.2001 - 02.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Skills

  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Verbal/written communication
  • Conflict resolution
  • Store opening and closing
  • Adapt to diverse groups
  • Friendly and outgoing
  • Written and oral communication skills
  • Positive and professional
  • Energetic self-starter

Timeline

Dispatcher

T.A.X. Inc.
11.2021 - Current

Service Advisor

Mhc Kenworth
06.2018 - 11.2021

Technician

Sears Auto Center
02.2017 - 02.2018

Warranty Manager

Border International
02.2008 - 06.2018

Assistant Manager

Limited Too
07.2001 - 02.2007

Sales Associate

Mervyn's Department Store

Cashier

Chipotle

Car Hopper

Sonic

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