Summary
Work History
Overview
Education
Skills
Timeline
Generic

Blanca Lopez Garcia

Angier,NC

Summary

Skilled individual versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.


Work History

Assistant Customer Service Manager

Harris Teeter
Holly Springs, NC
02.2019 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Assisted Department Manager with overall direction, coordination and evaluation of associates/department's.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Supervise up to 120 associates in Customer Service Department.
  • Preformed duties/responsibilities that include but are not limited to floor monitor, interviewing, training associates, planning, assigning, and directing work.
  • Performed duties of customer service clerks, accounting office associates, cashiers, express lane associates, and baggers as appropriate.

Customer Service Clerk

Harris Teeter
Holly Springs, NC
02.2018 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Kept front check out area clean and organized for efficient service.
  • Issued receipts and processed refunds, credits or exchanges with accuracy and efficiency.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Performed duties of floor monitor, express lane selector, cashier's, and bagger's when appropriate.

Food Prep/Cashier

La Casa De Los Hielo
Smithfield, NC
02.2015 - 02.2019
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated POS cash register and equipment to collect payments.

Cashier

Harris Teeter
Holly Springs, NC
08.2017 - 02.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Overview

5
5
years of professional experience

Education

High School Diploma -

South Johnston High School
Four Oaks, NC
06.2017

Skills

  • Bilingual (Spanish)
  • Account/Office Management
  • Customer Feedback
  • Customer Loyalty
  • Staff Training
  • Team Management
  • Front Desk
  • Supervising Experience
  • Customer Service

Timeline

Assistant Customer Service Manager

Harris Teeter
02.2019 - 06.2022

Customer Service Clerk

Harris Teeter
02.2018 - 02.2019

Cashier

Harris Teeter
08.2017 - 02.2018

Food Prep/Cashier

La Casa De Los Hielo
02.2015 - 02.2019

High School Diploma -

South Johnston High School

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Blanca Lopez Garcia